Account Manager

🔥 3 hours ago

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Constructor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $25M Series B - Constructor on 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor is an AI-native, API-first platform that provides product search and discovery solutions optimized for e-commerce. The company offers a commerce reasoning engine and a suite of features — search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery — to help retailers and enterprises deliver personalized discovery experiences across onsite and offsite touchpoints. Constructor positions itself as a specialist in product discovery for both B2C and B2B retail, integrating with existing tech stacks and emphasizing transparent, explainable AI for merchandising and conversion optimization.

📋 Description

• You are the strategic lead for the clients in your book of business. • You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs. • You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level). • You will uncover and manage risk within your book of business in a timely and effective manner. • You will grow to be well versed on your clients’ business needs and the Constructor product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities. • You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps.

🎯 Requirements

• 3+ years of Account Management experience within a SaaS company (ecommerce focus strongly preferred). • Proven success managing enterprise renewal and expansion cycles. • Track record of meeting or exceeding retention and growth targets. • Executive presence and ability to influence VP+ and C-level stakeholders. • Strong understanding of ecommerce KPIs (conversion rate, AOV, revenue, profit, merchandising metrics). • Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization. • Exceptional organizational skills and ability to manage multiple complex accounts simultaneously. • Experience leading cross-functional initiatives without direct authority. • A plus if you have: • Experience in Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms. • Deep analytical fluency in ecommerce experimentation and performance data. • Previous experience working with Constructor or Constructor customers

🏖️ Benefits

• 🏝️ Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year • 💰 A competitive compensation package including stock options • 🌎 Fully remote team - choose where you live • 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office • 💻 Apple laptops provided for new employees • 🧑‍🎓 Training and development budget for every employee, refreshed each year • 👪 Parental leave for qualified employees • 🧠 Work with smart people who will help you grow and make a meaningful impact