Customer Success Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 50 days.
• No salary listed.

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Constructor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $25M Series B - Constructor on 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor is an AI-native, API-first platform that provides product search and discovery solutions optimized for e-commerce. The company offers a commerce reasoning engine and a suite of features — search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery — to help retailers and enterprises deliver personalized discovery experiences across onsite and offsite touchpoints. Constructor positions itself as a specialist in product discovery for both B2C and B2B retail, integrating with existing tech stacks and emphasizing transparent, explainable AI for merchandising and conversion optimization.

📋 Description

• Ensure customers get live with the product and are thrilled with the results • Understand customer needs and roles within enterprise organizations and help manage prioritizations and misalignments • Craft and dictate internal and external narratives needed to make customers successful • Ask for and manage engineering time so important customer work is prioritized and unimportant requests use minimal engineering resources • Field and troubleshoot customer support requests • Create and update customer documentation and training materials • Find new ways to make the integration process more robust and improve customer success

🎯 Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting • Excellent communication and interpersonal skills • Know what an API is and have interacted with them before • Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas • Ability to convince and motivate those around you to do what you know is right • Enjoy interacting with customers and solving new problems daily • Ability and desire to learn quickly, think outside the box, and come up with solutions to problems

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