Customer Success Manager

Job not on LinkedIn

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $140k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Converge Insurance

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🛡️ Insurance

🔒 Cybersecurity

💳 Fintech

Insurance • Cybersecurity • Fintech

Converge Insurance is a forward-thinking provider of cyber insurance solutions that leverages advanced technology and unparalleled underwriting expertise to enhance cyber resilience for businesses. Specializing in comprehensive coverage for diverse cyber threats, Converge employs sophisticated AI tools and a proprietary data ecosystem to optimize risk assessment and policy customization. The company is dedicated to simplifying the insurance process and delivering high-caliber claims support, ensuring robust protection against the growing landscape of cyber risks.

📋 Description

• Own strategic carrier-partner relationships as a trusted advisor and strategic liaison • Serve as the primary point of contact between Converge and carrier stakeholders across underwriting, actuarial, claims, engineering, and distribution • Understand carrier-partner needs, challenges, and integration requirements • Ensure carrier-partner satisfaction, long-term engagement, and expansion opportunities • Coordinate onboarding of carrier-partner teams across underwriting, actuarial, distribution, and operational functions • Lead training on Converge platform capabilities and workflow processes • Create and maintain enablement materials, training documentation, and carrier-partner resources • Coordinate with underwriting, engineering, actuarial, distribution, support, and compliance teams • Coordinate platform releases, enhancements, and support escalations • Facilitate communication and integration activity with external broker and technology partners • Manage meeting schedules, workstream alignment, milestone tracking, and onboarding or expansion commitments • Support data, reporting, analytics, carrier performance, program metrics, and capacity planning needs • Assist with new product launches and international expansion readiness • Provide product and engineering feedback on platform improvements and market needs • Support long-term capacity relationship strategy and operational readiness

🎯 Requirements

• 5+ years of experience in insurance, preferably cyber, specialty, or commercial P&C • Experience working with underwriting, distribution, broker relations, or carrier program operations • Demonstrated success in relationship-driven, customer-facing roles • Excellent communication, stakeholder management, problem-solving, and organizational skills • Ability to operate in a highly dynamic, fast-moving environment with competing priorities • Strong business judgment, professionalism, and executive-level presence • Global insurance experience with exposure to multiple markets or jurisdictions • Understanding of differences in regulation, distribution, and products across markets • Australian insurance market experience, preferably in commercial and specialty lines • Working knowledge of Australian broker distribution, licensing, and regulatory environment • Ability to translate local market and regulatory requirements into inputs for product, underwriting, and engineering teams • Bachelor's degree • U.S. West Coast (Pacific Time) working hours preferred • Occasional Australian business-hours availability required for client meetings • Ability to lift up to 15 pounds occasionally

🏖️ Benefits

• Annual performance bonuses may be available • Equity participation may be available • Comprehensive medical, dental, and vision benefits • 401(k) plan with employer contribution • Flexible paid time off (PTO) • Reasonable accommodations for individuals with disabilities