Program Administrator

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $30 - $45 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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Convergint

WebsiteLinkedInAll Job Openings

10,000+ employees

🔐 Security

🤝 B2B

🏢 Enterprise

Security • B2B • Enterprise

Convergint is a global systems integrator that delivers integrated security, life-safety, and technology services to enterprise and mission-critical customers. The company provides electronic and physical security systems, fire alarm and life-safety solutions, audio-visual and digital transformation services, monitoring and professional services, and cybersecurity support across industries such as healthcare, data centers, utilities, government, and finance. Convergint emphasizes local delivery with a global footprint and focuses on service excellence, program management, and tailored technology roadmaps.

📋 Description

• Open and monitor work orders working with local Convergint offices (CTCs) for updates and resolutions • Providing direction on solutions based on knowledge of customer requirements and history • Analyzes complex problems and delivers solutions where precedent may not exist • Looks beyond the immediate problem to the wider implications • Generates and/or reviews invoices for service, submitting them in a timely manner to the customer for payment • Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager • Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager • Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation • Attends weekly status meetings/calls; may conduct the meeting/call in the absence of assigned Program Manager • Assists Program Managers in creating and implementing processes that will result in improved delivery and profitability as it relates to assigned accounts.

🎯 Requirements

• Education: High School/GED or equivalent experience • Minimum Experience: 3 months relevant experience • Preferred Experience: Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare • Certifications: Must have or be able to obtain applicable state and/or local required industry licenses as required by state law.

🏖️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually • Fun & Laughter Day Off • Medical, Dental & Vision Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan or company vehicle • Corporate Social Responsibility Day • Cell phone reimbursement (if applicable) • Paid parental leave