Program Associate

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $34 - $51 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

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Convergint

WebsiteLinkedInAll Job Openings

10,000+ employees

🔐 Security

🤝 B2B

🏢 Enterprise

Security • B2B • Enterprise

Convergint is a global systems integrator that delivers integrated security, life-safety, and technology services to enterprise and mission-critical customers. The company provides electronic and physical security systems, fire alarm and life-safety solutions, audio-visual and digital transformation services, monitoring and professional services, and cybersecurity support across industries such as healthcare, data centers, utilities, government, and finance. Convergint emphasizes local delivery with a global footprint and focuses on service excellence, program management, and tailored technology roadmaps.

📋 Description

• Act as a point of coordination for operational activities, ensuring proactive communication with all stakeholders • Support customer focused programs by maintaining program standards, documentation, and processes • Build relationships with internal teams and customers to better understand their goals and requirements • Assist in deploying standard processes and tools to ensure consistency and alignment across multiple locations • Maintain and update program playbooks to document workflows and customer-specific requirements • Ensure compliance with customer standards, industry regulations, and company best practices • Coordinate the logistics of customer engagements, ensuring smooth delivery of Convergint services • Monitor program metrics and compile reports for internal and customer-facing reviews • Assist in resolving operational challenges and escalating issues as needed to ensure customer satisfaction • Collaborate with teams to identify opportunities for improvement and implement solutions to enhance service delivery • Support the introduction of new services or geographic capabilities to meet customer needs

🎯 Requirements

• Bachelor’s degree in a related field or equivalent experience preferred • 2-4 years of program/project coordination • Excellent organizational and time management skills • Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Visio • Basic understanding of program/project management principles • Strong written and verbal communication skills for interacting with various levels of an organization • Ability to compile, analyze, and report data effectively • Team-oriented mindset with the ability to work collaboratively across departments • Fundamental financial awareness related to program budgets and costs • Problem-solving skills and ability to manage competing priorities • Experience with Smartsheet or other workflow management tools (preferred) • Familiarity with network and low-voltage building systems (preferred) • Professional experience in industries such as electronic security, fire alarm & life safety, or building automation is preferred.

🏖️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually • Fun & Laughter Day Off • Medical, Dental & Vision Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan or company vehicle • Corporate Social Responsibility Day • Cell phone reimbursement (if applicable) • Paid parental leave