Implementation Manager

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Convoso

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Convoso is a leading sales platform that leverages AI-powered call center dialer software to enhance sales performance. The company focuses on providing robust solutions for outbound and inbound sales, allowing businesses to automate workflows, improve compliance, and increase engagement. By integrating seamlessly with CRM systems, Convoso empowers sales teams to achieve higher conversion rates and meet their growth targets through efficient communication strategies.

📋 Description

• Serve as the primary point of contact post-sale • Install, integrate, and deploy Convoso SaaS products in client environments • Train customers to use the dialer software as administrators and agents • Improve onboarding efficiency, customer satisfaction, and initial product adoption • Communicate product and implementation details at the appropriate technical or functional level • Anticipate client needs, map timelines, and manage expectations • Manage technical delivery end-to-end with minimal escalation • Manage controlled soft launches for testing, fine-tuning, and optimization • Coordinate client handoffs from Customer Success and initial client reception from Sales • Share implementation best practices internally and act as the voice of the customer • Identify client challenges and provide solutions while driving revenue growth

🎯 Requirements

• 1-3 years of experience in Implementation, Account Management, Customer Success in the SaaS industry or similar • Experience in managing a high volume of projects with cross-functional teams • Experience interfacing with customers in the B2C space • Ability to identify solutions for customers while upselling products and services • Experience developing and advising solutions to hit revenue targets during the implementation stages • Excellent project management skills and focused methodology mindset for success during all implementation phases • Previous experience in the call center space is preferred • Understand simple API integrations, customizations and simple SQL queries • Past Java Scripting experience or exposure is nice to have however, not required • Passion for implementation, Day Zero initiatives, in a supportive and creative work environment • Experience with onboarding, education, set up of software, data transfers, etc. • Proficiency in Google Suite and Salesforce, as well as familiarity with Zendesk and Vitally or similar customer success platforms • Stellar problem-solving skills and enjoy providing a high level of service • Experience w/simple SQL queries • Willingness to take initiative individually and within a team

🏖️ Benefits

• Stock options • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability • Affordable Vision plan and optional FSA • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave • Your birthday off • 401k program with generous company match • No cost Employee Assistance Program and Travel Assistance • Monthly Gym membership reimbursement • Monthly credits toward food & beverage • Company Outings • On and offsite team building events • Paid training for departments • Apple laptop (most roles) • Casual office environment & dress • Daily catered lunches • Fully stocked kitchen (Dietary restriction-friendly) • Happy Hours • On-site Car Wash • Free Parking • Equity for all eligible U.S full time roles