Customer System Provisioning Manager

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🔥 2 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $84.1k - $126.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Cookie Information

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🤝 B2B

📋 Compliance

B2B • Compliance • Marketing

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📋 Description

• Lead, mentor, and manage a team of Customer System Provisioning Specialists; provide the coaching and performance feedback necessary to scale the onboarding department. • Act as the regional lead for SAP Fieldglass configurations. • Own the end-to-end integrity of site configurations. • Define and monitor critical Onboarding Service Level Objectives (SLOs). • Continuously refine the provisioning road map to improve efficiency, reduce "time-to-value," and enhance client satisfaction scores (CSAT). • Build and maintain a comprehensive hardware tracking database for all sites within the project scope.

🎯 Requirements

• 3–5 years in a client-facing role, with at least 2 years in a management or leadership position. • Advanced proficiency in SAP Fieldglass and experience managing complex metadata structures/containers. • Proven ability to manage high-volume site launches with a focus on meeting strict SLOs. • Ability to use data-driven insights to identify bottlenecks and drive process improvements.

🏖️ Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase • DSV is an equal employment opportunity employer.