Technical Service Representative

🔥 18 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏈 Alabama, Alaska, +43 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Air Products

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1940

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

Air Products is a leading global industrial gases company that provides a wide range of atmospheric and process gases, as well as related equipment and services. The company is dedicated to supporting customers in various industries, providing solutions that enhance efficiency and sustainability. Their products are used in multiple applications, including manufacturing, energy production, and healthcare, with a strong focus on innovation and technology.

📋 Description

• Provide remote technical troubleshooting and support to customers, delivery drivers, Sales, Engineering, and other internal departments • Support the safe, reliable, and efficient operation of customer equipment and systems • Evaluate incoming technical issues, determine urgency, and coordinate the appropriate response • Troubleshoot equipment and process-related issues by phone using technical resources, procedures, and system data • Monitor, respond to, document, and troubleshoot alarms through the Advanced Systems alarm monitoring platform • Create and maintain detailed documentation of customer and equipment issues within SAP and other applicable systems • Coordinate service requests and follow-up activities through completion • Process environmental incidents, product loss credit requests, account inactivation/reactivation requests, and other assigned operational activities • Review and respond to Engineering and Sales requests supporting existing and prospective customers • Prioritize issues and service requests to schedule work efficiently and minimize potential product interruptions • Communicate with customers and internal collaborators regarding equipment status, troubleshooting activities, and next steps • Complete tasks professionally and in a client-centered manner

🎯 Requirements

• High school diploma or equivalent experience • Strong commitment to safety and safe work practices • Previous technical, mechanical, equipment maintenance, operations, or troubleshooting experience • Excellent written and verbal communication skills • Strong interpersonal and customer service skills with the ability to work effectively across multiple departments and technical fields • Proactive and able to independently learn new technologies, adopting new methods and processes • Flexible and adaptable, capable of performing well in a dynamic environment • Strong organizational and planning skills with the ability to prioritize and coordinate multiple tasks simultaneously • Sound decision-making and problem-solving skills, particularly when handling competing priorities or time-sensitive issues • Proficiency with Microsoft Office and various PC-based applications and systems • Experience with cryogenic liquid bulk apparatus, industrial gas installations, or associated technologies preferred • Experience supporting customers or field personnel in a technical environment preferred • Must be able to work overnight hours, four 10-hour shifts Thursday through Sunday • This is a safety sensitive position

🏖️ Benefits

• Affordable medical, dental, and vision insurance available day one of employment • 401(k) retirement savings plan with immediate vesting of company match and core contributions • Paid vacation, holidays, and sick time • Paid parental leave • Adoption assistance • Flexible Spending Accounts (medical, dependent daycare) • Health Savings Account • Life Insurance (AD&D), Supplemental AD&D • Employee Assistance Program (EAP) • Up to 5% domestic travel