Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Brenntag

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

B2B • Chemicals • Logistics

Brenntag is a global leader in chemical distribution, playing a crucial role in the supply chain for various industries by providing comprehensive solutions in ingredients and specialty chemicals. The company partners with both suppliers and customers to offer an extensive product portfolio along with location-based services that cater to specific market needs. Brenntag's commitment to innovation, efficiency, and safety makes it an essential player in the chemical distribution landscape.

📋 Description

• Responsible for managing a team of Customer Service Representatives and Customer Success Managers • Ensure that each touchpoint across the customer journey is engaging, efficient, and effective • Support the strategic direction of the business and growth strategies • Report to the Director of Customer Service and assist in implementing policies and procedures • Lead positive changes across the organization to enhance the Customer Experience • Drive Service Excellence through individual accountability, action-based leadership • Establish, develop, and maintain positive working relationships with internal stakeholders, their team, and the customer • Responsible for driving measurable improvements to increase service metrics and financial outcomes • Responsible for data-driven decision making and real-time account intelligence • Establish and enforce processes to create fewer touch points for the customer

🎯 Requirements

• 10+ years of Customer Service experience • 4+ years in a leadership capacity, while leading teams of 20 or more • Bachelor’s degree preferred or equivalent education and experience • Experience working on transformational programs or Change Management initiatives • Graduate degree in business, management, social science (or related field) preferred • Proven track record building customer centric teams and Customer Support/Success technology domain knowledge preferred • Order to Cash experience (PO to invoice), ERP expertise and an understanding of integrated technologies • CRM Experience required, preferably Salesforce. • Bachelor's Degree in Business or related field. • Experience in/demonstrated knowledge of Customer Service best in class practices and industry benchmarks.

🏖️ Benefits

• Paid parental leave • Education assistance program • Employee assistance program • Various healthcare plan options • 401(k)