Technology Meeting Engineer

🕒 April 24

🏢🏡 New York City – Hybrid

💵 $115k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cooley LLP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Clients partner with Cooley on transformative deals, complex IP and regulatory matters, and high-stakes litigation, where innovation meets the law.

📋 Description

• Responsible for the firm’s strategy, governance, support, and lifecycle management of the firm's Zoom platform and global meeting services • Ensure reliable, secure, and high-quality meeting experiences across all offices by designing scalable Zoom architectures, establishing operational standards, and leading global meeting support operations • Oversee the design, configuration, and lifecycle management of Zoom Rooms, Zoom Webinars, Zoom Phone integrations, and related AV technologies • Partner closely with Audio Visual, Network, Security, and Office Technology Managers to ensure collaboration technologies are standardized, secured, optimized, and consistently supported across the firm • Lead the meeting support teams responsible for assisting attorneys and staff with high-profile meetings, firmwide events, executive-level conferencing, and ensures seamless meeting delivery • Lead the meeting support team responsible for real-time meeting assistance and troubleshooting • Develop support protocols for executive meetings, client events, webinars, and large-scale firmwide broadcasts • Coordinate coverage across time zones to ensure 24/7 meeting support readiness • Define escalation procedures and incident response workflows for meeting disruptions • Enforce service level consistency and deliver exceptional meeting experiences • Serve as primary liaison with Zoom and related collaboration vendors • Manage platform upgrades, new feature evaluations and rollouts, and service enhancements • Evaluate new collaboration tools and integrations that enhance meeting experiences • Monitor vendor performance, licensing utilization, and platform health metrics • Collaborate with Office Technology Managers on conference room deployments and Zoom Room integrations • Provide architectural guidance for meeting technology deployments in new offices or redesigned conference rooms • Oversee day-to-day health and performance of the firm's Zoom environment • Manage platform configurations, policies, security settings, and user provisioning • Coordinate troubleshooting of escalated conferencing issues across AV, network, and infrastructure teams • Ensure all Zoom configurations adhere to firm security policies and governance standards • Define and drive firmwide AV and collaboration training strategy in partnership with Learning & Adoption and training teams • Develop core training materials, playbooks, and standards while leveraging training teams to execute firmwide delivery

🎯 Requirements

• 4+ years directly applicable experience (e.g., managing enterprise collaboration platforms or conferencing environments) • Experience designing and managing Zoom enterprise environments • Strong understanding of Zoom Rooms, Webinars, and enterprise collaboration ecosystems • Experience supporting executive-level meetings and high-visibility events • Strong troubleshooting, documentation, and platform governance skills • Ability to coordinate support across multiple offices and time zones • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications • Ability to work extended and/or weekend hours, as required • Ability to travel, as required • Bachelor’s degree preferred

🏖️ Benefits

• Health insurance • Health savings account (with applicable medical plan) • Dental • Vision • Health and/or dependent care flexible spending accounts • Pre-tax commuter benefits • Life insurance • AD&D • Long-term care coverage • Backup care for children and/or adults • Other parental support benefits • Firm-paid life insurance • AD&D • LTD • Short term medical benefits • 21 days of Paid Time Off (PTO) • 10 paid holidays each year • Generous parental leave • Fertility benefits