Member Service Representative – Part Time

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 - $22 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Logo of Copart

Copart

5001 - 10000 employees

Founded 1982

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Copart is a global leader in online car auctions, headquartered in Dallas, Texas. The company specializes in connecting buyers and sellers of vehicles through its innovative VB3 technology platform. Founded in 1982, Copart provides a premier destination for the resale and remarketing of vehicles, which range from salvage to like-new conditions. With operations in multiple countries, it serves a diverse client base, including insurance companies and car dealerships, offering a fully online auto auction experience.

📋 Description

• Provide exceptional customer service to internal and external Copart customers • Provide inbound phone support to Copart Members throughout the lifespan of their membership • Understand Copart practices and offer solutions and support • Understand client needs and provide appropriate solutions • Answer and place calls professionally • Focus on first-call resolution • Use company resources to gather information and meet customer needs • Maintain call quality and productivity • Perform other duties as assigned

🎯 Requirements

• Must be able to show empathy in the workplace • One year of office support experience in a customer service role preferred • High School diploma • Excellent customer service skills and attitude • Excellent written and verbal skills • Proficient with Microsoft Office Applications • Attention to detail • Problem-solving skills • Computer proficiency - MS Suite • Typing speed of 45 WPM • Professional appearance • Ability to multitask in a fast-paced environment • Bilingual skills a plus • Occasional overtime as needed • For U.S. applicants and employees only: information regarding E-Verify and Right to Work

🏖️ Benefits

• Medical • 401k • ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months) • Along with many other employee benefits • Diversity, inclusion, and collaboration-focused workplace

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