Client Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cordial

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

📣 Marketing

☁️ SaaS

🤖 Artificial Intelligence

Marketing • SaaS • Artificial Intelligence

Cordial is a marketing technology company that specializes in cross-channel messaging and data-driven personalization. It offers a suite of tools including AI-driven customer data platform, journey orchestration, and identity resolution to enhance the personalization of marketing campaigns across email, SMS, and mobile apps. Cordial integrates customer data and orchestrates campaigns to drive higher revenue per message and improve marketer productivity, earning recognition for its AI capabilities. The platform helps businesses understand customer behaviors, create unified profiles, and execute marketing strategies at scale, all while ensuring a more human user experience.

📋 Description

• Ensure the success of a portfolio of Cordial’s Commercial clients • Own the post-sale client relationship as a strategic account owner and client advocate • Participate in pre-sales discovery conversations with prospective clients • Own client success plans, executive engagement, commercial relationships, and competitive-threat management • Develop and deliver client success plans • Coordinate Technical Account Managers, Solutions Engineers, and Deliverability teams to achieve client goals • Own client planning, status, and review meeting cadence and program organization • Develop deep knowledge of Cordial’s platform and demonstrate its capabilities • Solve strategic campaign and technical implementation challenges • Drive renewals through forecasting, negotiation, and contract execution • Expand Cordial integrations with clients to increase success • Drive renewal, expansion, and advocacy across the client base • Partner with Channel Growth & Partnership teams and align technology and service partners with clients • Participate in business development and discovery meetings • Partner with Sales, Marketing, and Product Development on client needs, use cases, and success stories • Travel to client sites for business meetings approximately 10% or less annually, depending on the assigned client base

🎯 Requirements

• Bachelor’s degree • 4+ years working in a client management role at a SaaS company, covering commercial and enterprise clients • Preferably experience with CRM • Strong technical aptitude and commercial instincts • Relationship-building and long-term client relationship management • Independent, organized, detail-oriented problem solving • Excellent written and oral communication skills • Ability to communicate with technical and non-technical audiences • Cross-functional collaboration, ideally with Product, Engineering, and Sales • Negotiation skills • Strong project management skills • Ability to manage multiple projects and clients simultaneously • Track record of delivering results in a dynamic, autonomous startup environment • Must embody Cordial’s values • No visa sponsorship, visa transfers, immigration support, or employment-related immigration documentation for new hires • Bonus: experience in enterprise marketing automation; Monday.com, Harvest, Client Success, or JIRA; email marketing and digital marketing technologies, personalization and optimization technologies, and advanced marketing automation

🏖️ Benefits

• Equity and bonus • Medical, dental, vision, and life insurance • 401(k) match • Flexible time off • Monthly wellness stipend • Cell phone stipend • Childcare reimbursement • Continued education yearly reimbursements • Healthy work/life balance • Dedication to DE&I efforts • Respectful and open culture