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Cornerstone Capital Bank

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏦 Banking

💸 Finance

Banking • Finance

Cornerstone Capital Bank is a community-focused national bank formed by the merger of Cornerstone Home Lending and Roscoe Bank that provides mortgage origination and servicing, personal and commercial banking, and institutional treasury and liquidity services. The bank emphasizes customer service, stability, and digital convenience, offering fee-free deposit accounts, national ATM access, wire and ACH transfers, and integrated mobile banking alongside personalized, one-on-one financial support. It serves consumers, businesses, and other financial institutions with a broad suite of banking and home-lending products.

📋 Description

• Address customer support calls for Empower-related problems and provide call resolution • Provide customer service to end users by communicating all stages of progress in problem resolution • Set up and modify user credentials in the Empower system • Research and resolve loan-level inquiries • Utilize the ticketing system and document issues and results in real time • Ensure proper functionality of the software • Support necessary branch and personal credential setup and modifications

🎯 Requirements

• Associate’s degree or vocational/technical school education preferred in computer science, computer information systems, or equivalent years of experience • Empower/ICE support-related experience preferred • Ability to support Windows and Apple systems • Experience using remote-control software to troubleshoot and resolve Empower support issues • Ability to work within all levels of the organization • Strong interpersonal and communication skills • Excellent troubleshooting and problem-solving skills • Ability to prioritize tasks in a fast-moving environment • Technically savvy and detail oriented • No agencies or third-party recruiters

🏖️ Benefits

• Full benefits package • Competitive salary • Employer investment in employees as valuable assets