Patient Communications Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🗣️ Communications

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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CorroHealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

CorroHealth is a leading provider of clinically led healthcare analytics and technology-driven solutions, focused on enhancing the financial performance of hospitals and health systems. Their integrated solutions and advanced technologies aim to optimize the entire revenue cycle, offering services such as revenue cycle management, clinical documentation, medical coding, and denials management. With a commitment to improving financial health through intelligent technology and expert guidance, CorroHealth addresses complex payer-provider relationships and supports efficient healthcare operations.

📋 Description

• Communicate with patients regarding repayment of medical debt • Achieve assigned resolution, call quality, and productivity goals • Provide customer service and resolve medical account balances • Profile patients and obtain financial information • Update demographic and financial information during calls • Negotiate payment arrangements • Place outbound calls and accept inbound calls using the company telephone system • Perform account research and route accounts through appropriate client workflows • Use job aids and crosswalks to answer patient questions and resolve accounts • Document account research findings • Communicate with patients and clients to obtain necessary account information • Work accounts within client standards and federal regulations • Maintain high-quality account handling and accurate documentation of contacts • Comply with FDCPA, state regulations, department/division requirements, and company compliance policies • Maintain knowledge of federal and state rules and regulations, including HIPAA, FDCPA, Privacy Act, and FCRA • Attend training and integrate training and policy changes into daily work

🎯 Requirements

• High School or Equivalent • Must have 1 year of healthcare work experience • Minimum of six months’ work experience in a call center environment; one year preferred • PC experience in a Windows environment • Basic keyboarding skills • Previous sales or customer service experience • Effective written and verbal communication skills • Strong listening skills and ability to follow written and/or verbal instructions • Good mathematical and calculator skills • Strong organizational skills and ability to meet tight deadlines • Negotiation, counseling, and problem-solving skills • Reliable and able to work flexible day, evening, and weekend hours as required • Ability to learn the company collections computer system and phone system • Persistent, with ability to overcome objections and remove barriers • Ability to work at a computer terminal for 6–8 hours a day • Must reside in the United States

🏖️ Benefits

• Professional development and personal growth opportunities • Continuing education and industry career development • Training sessions as directed by management • 100% remote work