Senior Coordinator, Client Services

🔥 14 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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CorroHealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

CorroHealth is a leading provider of clinically led healthcare analytics and technology-driven solutions, focused on enhancing the financial performance of hospitals and health systems. Their integrated solutions and advanced technologies aim to optimize the entire revenue cycle, offering services such as revenue cycle management, clinical documentation, medical coding, and denials management. With a commitment to improving financial health through intelligent technology and expert guidance, CorroHealth addresses complex payer-provider relationships and supports efficient healthcare operations.

📋 Description

• Lead resolution of complex client service issues as the first escalation point • Ensure timely follow-up, especially for high-volume areas such as UM Appeals • Serve as a subject matter expert in UM Appeals and key operational workflows • Apply payer-specific requirements, timely filing guidelines, and documentation standards • Monitor and analyze operational performance and identify improvement opportunities • Deliver actionable insights to enhance service delivery and client satisfaction • Develop and maintain training resources, SOPs, and best practices • Mentor and onboard new team members • Collaborate with Strategic Advisors, technical teams, and operational stakeholders • Resolve escalated issues, support strategic initiatives, and improve client outcomes • Perform additional duties aligned with departmental and company growth initiatives

🎯 Requirements

• High School Diploma or equivalent required • Bachelor’s degree strongly preferred • Client Services experience required • 1–2 years in healthcare appeals workflows, including managing appeal submissions, interpreting payer-specific requirements, and understanding timely filing guidelines • Knowledge of healthcare revenue cycle operations, including prior authorization, denials management, and appeals resolution • Prior experience accessing hospital EMRs and payer portals strongly preferred • Experience with Salesforce preferred • Experience as a Business Analyst or Project Management preferred • Proficiency in MS Outlook, PowerPoint, Word, and Excel • Demonstrated ability to communicate clearly and professionally • Experience collaborating with Strategic Advisors and cross-functional teams to resolve escalated issues and communicate outcomes • Familiarity with HIPAA and healthcare compliance standards in client communications and documentation • Strong interpersonal, organizational, time management, critical thinking, problem-solving, communication, and customer-service skills • Computer proficiency • Ability to manage multiple priorities and track deliverables across projects • Commitment to HIPAA/HITECH compliance and confidentiality • Ability to perform extended computer use, sit for prolonged periods, communicate effectively, perform repetitive hand movements, and occasionally stand, walk, and lift up to 20 lbs

🏖️ Benefits

• Professional development and personal growth opportunities • Equal opportunity employment • Reasonable accommodations for individuals with disabilities