RN Inbound Agent

Job not on LinkedIn

🕒 June 29

🇺🇸 United States – Remote

💵 $25 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Cortex

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💰 $1.1M Venture Round on 2018-06

Healthcare

Cortex is a Post-Acute Experience Management company that specializes in enhancing patient care and employee culture through surveys and insights. With a focus on the post-acute sector, Cortex utilizes a nationwide network of stay-at-home Registered Nurses (RNs) to conduct patient follow-up calls, fostering improved patient engagement. Additionally, its digital employee survey technology aids healthcare leaders in reducing turnover and boosting satisfaction among both patients and employees, ultimately striving to position providers as leaders in their markets.

📋 Description

• Receive and manage inbound phone calls from policyholders affected by hurricanes • Gather accurate and detailed information about insurance claims • Provide clear and concise guidance on claim submission procedures • Demonstrate empathy and professionalism while assisting individuals during challenging times • Collaborate with team members to ensure efficient call handling and issue resolution

🎯 Requirements

• Current and active US RN license • Reside within the United States • Willingness to accept a temporary contract in the event of a hurricane or natural disaster • Availability to complete an 8-hour training course and commence work within 72 hours of activation • Excellent communication skills to interact with policyholders with empathy and professionalism • Quick learner with the ability to adapt to new platforms and technologies rapidly • Computer savvy, capable of navigating new systems efficiently

🏖️ Benefits

• Opportunity to contribute to disaster response efforts and provide valuable support to those in need • Flexible remote work arrangement, allowing you to work from the comfort of your own home • Training and resources provided to ensure your success in the role