IT Help Desk – Triage Agent

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Corvia Consulting

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

⚖️ Legal

📣 Marketing

💼 Consulting

Legal • Marketing • Consulting

Corvia Consulting is a staffing and recruiting firm focused on supporting personal injury law firms. They recruit, train, and place a wide range of legal professionals — from attorneys and paralegals to case managers, intake specialists, and administrative staff — offering local, remote, and international placement options. Corvia emphasizes fit, retention, ongoing training, and a placement guarantee, acting as a partner to help firms scale sustainably.

📋 Description

• Serve as the first point of contact for incoming IT support requests through email, phone, chat, or ticketing systems • Receive, review, and document technical issues, ensuring all relevant information is captured • Perform initial troubleshooting for common hardware, software, network, and access-related issues • Evaluate and prioritize support tickets based on urgency, impact, and severity • Identify issues that require escalation and route them to the appropriate IT personnel or department • Monitor open support tickets and follow up to ensure timely resolution • Assist users with password resets, account access, software installations, and basic system navigation • Maintain accurate records of reported issues, troubleshooting steps, resolutions, and escalations • Communicate technical information clearly and professionally to both technical and non-technical users • Identify recurring technical issues and report patterns that may require further investigation • Follow established IT procedures, security guidelines, and support protocols

🎯 Requirements

• Previous experience in IT help desk, technical support, customer service, or a similar role preferred • Basic understanding of computer hardware, software, operating systems, and networking concepts • Familiarity with ticketing systems, remote support tools, and troubleshooting procedures • Strong written and verbal communication skills • Excellent problem-solving, organizational, and time-management abilities • Ability to prioritize multiple requests and work efficiently in a fast-paced environment • Strong attention to detail and accurate documentation skills • Ability to remain patient, professional, and helpful when assisting users with technical difficulties

🏖️ Benefits

• Remote work arrangement

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