Bilingual Care Coordinator

🔥 0 minutes ago

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

💵 $16 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

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Cosán Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

Cosán Group is a care management organization dedicated to enhancing health outcomes for patients with chronic conditions through technology-supported services. The company's approach focuses on preventative care management, including Chronic Care Management, Principal Care Management, Behavioral Health Integration, and Remote Patient Monitoring. Cosán aims to help older adults lead independent lives while collaborating with healthcare providers to ensure effective care coordination and improved patient adherence.

📋 Description

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care. • Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs. • Maintain call quality standards through consistent engagement and professional communication in every patient interaction. • Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs. • Support care coordination goals by staying on schedule with monthly outreach targets. • Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle. • Document all patient interactions in real time using the care coordination platform.

🎯 Requirements

• Bilingual Spanish/English – Must be fluent in both written and spoken communication. • Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state-issued MA-C). • OR Certified Pharmacy Technician (CPhT) • Minimum 2 years of clinical experience in a healthcare setting. • Experience with Electronic Medical Records (EMRs) and strong computer navigation skills. • Proficiency in multiple technology platforms and ability to navigate complex systems. • HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability. • Must be legally authorized to work in the United States.

🏖️ Benefits

• Paid Time Off + Company Holidays • Medical, Dental, Vision Insurance • Complimentary Life Insurance • 401(k) Plan • Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage • Employee Assistance Program including mental health resources • Company-provided equipment (laptop, monitor, headset, etc.)