Director, Claims Management – Property

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🔴 Lead

👔 Director

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Coterie

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

Coterie is a company dedicated to providing premium diapering solutions for modern parents. Their products are designed to offer supreme softness, high absorbency, and reduced risk of leaks, blowouts, and diaper rash. Coterie's offerings include various diapering options such as The Diaper and The Pant, along with wipes, to ensure both comfort for babies and peace of mind for parents. The company emphasizes safety, offering dermatologist-tested, hypoallergenic products made from apparel-grade materials. Coterie also provides the convenience of an Auto-Renew subscription service, allowing customers to receive regular deliveries and enjoy savings. The brand is recognized with several awards for its diapering solutions, underscoring its commitment to quality and innovation in baby care.

📋 Description

• Oversee day-to-day operations for Liability or Property claims teams, ensuring high-quality and timely claims resolution • Lead, mentor, and develop claims leaders, managers, and adjusters to build a high-performing, customer-focused organization • Partner with leadership to define claims strategies, operational priorities, and key performance metrics • Ensure claims-handling processes comply with regulatory requirements, industry standards, and internal policies • Act as a point of escalation for complex or high-severity claims, providing strategic oversight and guidance • Collaborate cross-functionally with Underwriting, Legal, Product, and Customer Care teams to optimize claims processes and manage risk • Drive or support continuous improvement initiatives, introducing tools, systems, and workflows that enhance efficiency and transparency • Manage team capacity planning, performance tracking, and hiring to support Coterie’s growth objectives • Develop, report on, and drive claims goals/objectives and KPIs to executive leadership, highlighting trends, outcomes, and opportunities for improvement • Build strong relationships with vendors, TPAs, and external partners to ensure effective claims handling and alignment with service expectations

🎯 Requirements

• 7+ years of experience in property and liability claims management, with at least 3+ years in a senior leadership role • Proven success leading, mentoring, and growing multi-disciplinary claims teams • Deep technical expertise in handling complex liability and property claims, including litigation management and settlement strategy • Strong understanding of insurance regulations, compliance requirements, and industry best practices • Demonstrated ability to build and execute scalable operational processes and reporting frameworks • Excellent communication, negotiation, and stakeholder management skills • Experience working cross-functionally with underwriting, product, legal, and customer-facing teams • Proven track record of using data and analytics to drive decision-making and improve claims performance • Bachelor’s degree in Risk Management, Insurance, Business, or related field (advanced certifications such as CPCU, AIC, or ARM preferred)

🏖️ Benefits

• 100% remote • Health insurance through Aetna (we pay 100% of premiums) • Dental and vision insurance through Guardian (we pay 100% of premiums) • Basic life insurance (we pay 100% of premiums) • Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans) • 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate • Flexible PTO is expected to align with business needs and generally does not exceed approximately 5 weeks per calendar year. • 12 company-paid holidays each year • Continuing education annual stipend