Client Service Analyst – PPM

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Support the Client Policy Manager through Periodic Update, Prior Approval, and New Policy processes • Generate policy maintenance and New Policy presentations, decision matrices, and Business Objects and Presentation Manager reports • Assist with analysis, decision capture, and formatting of presentation documents for client presentations • Generate presentations for client and internal ad hoc change requests • Document and finalize ad hoc decisions in the appropriate application • Create Project Requests, attach documents, and assign them to appropriate Operations Team members • Run reports to identify and close Project Requests after monthly production release lockdown • Review, analyze, and respond to Policy and Operational Inquiries by defined completion dates • Communicate with the client team when completion dates need adjustment due to complexity or additional research • Perform multifaceted data and report analytics • Determine applicable Business Objects reports based on client inquiries • Analyze report output and provide accurate client or policy information • Generate, modify, and format Web Intelligence reports for ad hoc purposes • Determine report parameters, build reports, analyze results, and summarize findings for the client team • Validate Project Release Validation Reports for the client team • Enter client inquiries, report requests, and research requests into JIRA for routing, tracking, and completion • Manage Client Inquiry Log entries and provide reporting to the client team • Research client questions and draft accurate responses • Participate in team, department, business unit, and corporate meetings • Complete annual performance review and goal-setting responsibilities • Complete special projects and other assigned duties

🎯 Requirements

• B.S. or B.A. in business or healthcare-related field, or equivalent experience preferred • Requires less than 1 year of related experience • Advanced knowledge of Excel, including pivot tables, complex formulas, VLOOKUPs, and statistical functions • US healthcare industry and claims analysis experience • Excellent analytical skills and ability to troubleshoot problems and find root causes • Effective problem-solving skills • Ability to properly handle confidential information • Ability to work independently and in a team environment • Ability to handle multiple tasks, prioritize, and meet deadlines • Excellent written and verbal communication skills • Attention to detail and accuracy • Organizational skills • Sense of urgency • Ability to follow defined policies and procedures • Strong interpersonal skills • Desire and capacity to learn new concepts and software • Behaviors consistent with Cotiviti Values • Ability to work in a fast-paced environment, effectively organize, plan, prioritize, and meet deadlines while producing high-quality, error-free deliverables • Demonstrated success developing strong, trust-based professional relationships with clients in multiple roles and levels • Ability to work with on-site and remote cross-functional product teams and customers • Must be able to perform duties with or without reasonable accommodation • Must be able to provide a dedicated, secure work area • Must be able to provide high-speed internet access/connectivity and office setup and maintenance

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance • 401(k) savings plan • Paid family leave • 9 paid holidays per year • 17–27 days of Paid Time Off (PTO) per year, depending on level and length of service • Overtime pay eligibility for nonexempt employees for hours worked over 40 per week or as required by applicable state law • Remote work • Dedicated secure work area and high-speed internet access/connectivity required for remote work