Senior Operations Engineer

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $107k - $128k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Provide technical and operational support to enterprise clients for product-related issues • Respond to customer inquiries via email and phone promptly and professionally • Host online troubleshooting and investigation sessions on customer production environments • Collect and document necessary problem details to drive effective resolution • Reproduce customer-reported issues in controlled test environments for root cause analysis • Develop custom utilities, workarounds, and new solutions to resolve critical issues and improve product functionality • Deploy and manage Edifecs applications on Kubernetes and AWS to support enterprise clients’ cloud infrastructure needs • Implement fixes for defects identified during troubleshooting or reported by customers • Assist Product and Development teams with performance analysis, functional testing, and validation during release cycles • Partner with Product Implementation and Development teams to address complex issues and ensure smooth product delivery • Collaborate virtually with Product Operations staff to ensure seamless teamwork and knowledge sharing • Provide mentorship and task guidance to Product Support and Product Operations teams • Deliver a consistent, responsive, and positive customer experience • Complete responsibilities outlined on the annual Performance Plan • Complete special projects and other duties as assigned

🎯 Requirements

• Bachelor’s degree or foreign degree equivalent in Computer Science, Computer Engineering, Information Technology, or related technical field • 5 years of progressive, post baccalaureate experience in product support or implementation in the healthcare industry • 7 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL • 7 years of hands-on experience developing or supporting applications using one or more of: COM, VB, Jscript, Java, Perl, C# or VB.Net • 7 years of experience working with EDI and EDI systems • Knowledge of HIPAA and Enrollment Management within Healthcare domain • 7 years of experience working with HTML/XML • 6 years of experience working with code, such as code debugging and analyzing defects within code • Minimum 2 years of hands-on experience with Kubernetes and AWS, specifically in deploying and managing Edifecs applications • Ability to analyze complex problems, interpret data, and make decisions • Maintaining accuracy and precision in tasks • Identifying issues, evaluating options, and implementing solutions • Capacity to quickly learn new technologies, processes, and tools • Understanding and conveying technical concepts clearly • Ability to work under pressure and handle multiple priorities • Must be able to provide high-speed internet access/connectivity and office setup and maintenance • Must be able to provide a dedicated, secure work area • Must be able to perform duties with or without reasonable accommodation

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance coverage • 401(k) savings plans • Paid family leave • 9 paid holidays per year • 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti • Remote work • Virtual interviews