Customer Engagement Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Coursedog

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

☁️ SaaS

🤝 B2B

💰 $90M Private Equity Round - Coursedog on 2023-03

Education • SaaS • B2B

Coursedog is an Intelligent Academic Operations Platform that unifies how higher education institutions manage scheduling, curriculum, catalogs, assessment, and related academic processes. The cloud-native SaaS system syncs with student information systems and other campus tools in real time to streamline curriculum management, academic scheduling, faculty workload, event scheduling, assessment cycles, and catalog publishing. Coursedog is used by colleges and universities to improve operational efficiency, support student success, enable digital modernization, and provide analytics and workflow automation across academic operations.

📋 Description

• Build customer relationships for case studies, testimonials, video stories, reviews, and press quotes • Guide advocates through requests, approvals, and final delivery • Manage customer speakers for regional higher-ed conferences and the annual AcOps user conference • Own and administer Deeto, including advocate profiles, requests, workflows, and reporting • Manage and segment the referenceable customer pool • Match Sales and Account Managers with appropriate reference customers and track requests and outcomes • Partner with Product Marketing to run the customer advisory board • Collaborate with Demand Generation on customer and partner campaigns • Shape messaging and calls to action for upsell, cross-sell, and lifecycle programs • Analyze customer behavior, purchase history, engagement, retention, CSAT, and product usage data • Deliver regular reporting on advocacy pipeline, reference requests, and campaign results • Use AI tools to streamline work and improve program processes • Partner with CX on advocacy moments and recognition programs • Participate in the customer community and create product overview videos and how-to content

🎯 Requirements

• Proven track record of building, owning, and scaling customer advocacy, reference, or customer marketing programs at a B2B SaaS company • Demonstrated success recruiting customer speakers and preparing them for conferences from session pitch through day-of delivery • Strong writing and storytelling skills, including case studies, testimonials, and video stories • Ability to manage dozens of relationships, requests, and deadlines simultaneously • Strong analytical skills using engagement, retention, and usage data • Expertise in customer advocacy platforms such as Deeto, including workflows, advocate data, and reporting • Ability to align Sales, Account Management, Product Marketing, Demand Generation, and CX around shared customer goals • Experience using AI tools to reduce manual work and improve processes

🏖️ Benefits

• Healthcare, dental, and vision coverage through Aetna and Guardian • Spring Health mental health support • XP Health vision benefits • Carrot Fertility family planning support • One Medical primary care • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Safe Harbor 401(k) plan from day one • 4% employer match on total compensation, subject to federal limits • Unlimited Paid Time Off • Remote-first work environment with flexibility over rigidity • Equity grants for all employees, reviewed and adjusted with promotions • Up to 6 weeks of Paid Bonding Leave at 100% of base pay for all parents • Birthing parents receive an additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay • Best-in-class wellness and support programs