Customer Success Manager

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cove

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🏠 Real Estate

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Cove on 2025-06

Real Estate • SaaS • B2B

Cove is a company building software and in-person experiences that transform how people engage with physical real estate. Partnering with property owners and operators, Cove combines technology, design, and operations to create a platform that connects the digital and physical worlds, turning real estate into consumer-driven experiences and improving property management and tenant engagement. Founded in 2013, Cove offers tools and services aimed at enhancing space experiences and operational efficiency.

📋 Description

• Own clients post-implementation: A mixture of clients based on size and ARR. • Execute on the project plan(s) defined during Implementation and make sure the client is properly supported during their continued use of cove. • Engage with key client stakeholders to ensure they are seeing the value of cove. • Utilize key client metrics to measure client success and proactively address areas to make the client more successful. • Ensure all stakeholders are satisfied with cove’s offerings. • Build relationships with the client to ensure a successful long-term relationship with cove. • Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals.

🎯 Requirements

• 4+ years of experience in SaaS customer success. • Experience with complex SaaS products used by multiple personas. • Project management skills and past experience managing complex projects. • Experience building and maintaining relationships with client stakeholders. • Experience training stakeholders on a SaaS product. • Able to thrive in a collaborative, fast-paced environment. • Solution orientation and problems solving skills. • Strong verbal and business writing skills. • Experience using Excel/Google Sheets, Canva, Google Slides/PPT. • Advanced skills in Google Sheets or Excel preferred.