List Services Coordinator

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Covenant House International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

Covenant House International is a nonprofit organization that provides shelter, love, and support to young people experiencing homelessness. Since its inception in 1972, it has opened its doors to over 1. 5 million youth, offering services that include crisis care, long-term support, and educational assistance. With a focus on the most vulnerable populations, including survivors of human trafficking and LGBTQ+ youth, Covenant House aims to empower young individuals to achieve stability and independence through its comprehensive programs.

📋 Description

• Partner with internal and external stakeholders to define timing, volume, segmentation, and testing needs for direct mail, digital, telemarketing, special event, and peer-to-peer campaigns • Produce campaign data files, perform quality checks, and generate segment counts for stakeholder approval • Create campaign source codes and ensure final files are properly flagged in the CRM for reporting and contact history tracking • Provide additional data production support for co-op list fulfillment, modeling, and related needs • Help develop process documentation for data file production • Collaborate with stakeholders to maintain the CRM in support of fundraising needs, including source code setup, monitoring, and upkeep • Troubleshoot data issues and work with internal partners to resolve them promptly • Help maintain a report library that supports access to historical and real-time reports, tests, and results • Contribute to how-to documentation for standard list request processes across the Covenant House federation • Run routine reports and data extracts for programs and campaigns as needed • Serve as a subject matter expert on CRM data and reporting for fundraising teams and vendors, offering best-practice guidance and exports as needed • Support data operations by following standards, policies, and procedures, and escalating needed updates to team leaders • Protect donor and client information by maintaining confidentiality • Provide ad hoc data imports and exports as needed

🎯 Requirements

• 3 years of experience in direct marketing data file production, including 2 or more years in digital direct marketing • Experience with data file production including hygiene, merge/purge, segmentation, test splits, and related activities, preferably in a marketing environment with offline channel experience • Proven experience with data conversion, manipulation, cleaning, standardization, and reporting • Familiarity with nonprofit CRMs and fundraising concepts, preferably EveryAction