Operations Specialist

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Covera Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $27.9M Series C on 2021-08

At Covera, we’re committed to ensuring high-quality healthcare is more than just a promise. That’s why we’re leading the way in the emerging science of quality, and connecting providers and payers in their shared quest to improve patient outcomes and care quality. By tackling this challenge, we have the ability to impact millions of lives by raising the standard of care nationwide. Our initial focus is radiology, where an early and accurate diagnosis has a profound impact on the rest of a patient’s care journey. Through our work, which uses clinically-validated science-based tools, we’re helping doctors enhance their care, ensuring patients get the right diagnosis, and enabling the healthcare system to support quality improvement at scale. Through our clinical intelligence platform, we have launched programs that help people access the most effective care and provide doctors with AI-powered quality insights and tools to enhance their care. Today, Covera is partnered with leading employers, payers and healthcare organizations across the US, including Walmart and Microsoft. And, with a pipeline representing over 25% of insured Americans, we are in the early stages of improving care quality for all patients across the globe. In August 2021, we raised a $25M Series C financing round with Insight Partners, a leading global venture capital and private equity firm investing in high-growth companies driving transformative change in their industries.

📋 Description

• Manage operational workflows that support patients, providers, and imaging centers throughout the imaging journey. • Resolve operational inquiries and issues by leveraging internal resources, standard operating procedures, and sound judgment. • Meet and exceed individual and team productivity and quality goals while maintaining exceptional attention to detail. • Become an expert in Covera Health/Medmo's products, operational processes, and workflows, continuously expanding your knowledge as the platform evolves. • Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering. • Help refine processes, documentation, and workflows that improve both the customer experience and internal operations. • Collaborate cross functionally to solve complex operational challenges and ensure a seamless experience for patients and partners. • Participate in ongoing training as new products, features, and operational processes are introduced.

🎯 Requirements

• 2+ years of experience in an operations, administrative support, healthcare operations, or medical office environment required. • 1+ years of experience in a customer service, patient services, or other customer facing role required. • Healthcare, clinical, medical imaging, or other relevant industry experience strongly preferred. • Bachelor's degree or an equivalent combination of education and relevant experience preferred. • Exceptional organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy. • Proven experience performing detail oriented work such as document processing, data management, or information verification. • Strong technical aptitude and the ability to quickly learn new systems and workflows. • Experience working with Microsoft Office, Google Workspace, and other productivity tools. • Experience with electronic health records (EHR), case management platforms, or healthcare software is a plus. • A proactive, self motivated mindset with the resilience to thrive in a fast paced, evolving environment. • Excellent written and verbal communication skills and a collaborative approach to problem solving.

🏖️ Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents • Vision & Dental • Flexible Time Off - take the time you need, when you need it • Generous company wide holidays - 16 in total • 401(k) Retirement Plan • Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity • Annual Wellness stipend for fitness, mental health or other wellness expenses