Patient Experience Specialist, Spanish

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Covera Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💰 $27.9M Series C on 2021-08

Healthcare • Healthcare Insurance • Artificial Intelligence

Covera Health is committed to transforming how quality healthcare is defined, measured, and delivered through advanced clinical analytics and technology. By focusing on healthcare quality and employing clinically-validated tools, Covera aims to raise the standard of care nationwide, initially concentrating on radiology to ensure accurate and timely diagnoses that significantly impact patient care outcomes. The company collaborates with top employers, payers, and healthcare organizations across the United States, leveraging a clinical intelligence platform that provides AI-powered insights to enhance medical care and support quality improvement at scale.

📋 Description

• Guide patients through the imaging scheduling process from referral through appointment • Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to diagnostic imaging • Answer patient questions, proactively resolve issues, and remove barriers that may delay care • Meet and exceed individual and team performance goals while maintaining quality and empathy • Become an expert in Covera Health/Medmo products, workflows, and operational processes • Identify opportunities to improve the patient experience by sharing insights and collaborating with Patient Experience, Product, Engineering, and Operations leaders • Help refine workflows, documentation, and best practices • Work collaboratively across teams to deliver an exceptional patient experience

🎯 Requirements

• 1+ years of experience in a call center, customer support, patient services, or another high-volume customer-facing role required • Spanish fluency (written and spoken) is required • Healthcare, clinical, patient scheduling, or other relevant industry experience is required • A proactive, self-motivated approach with the resilience to navigate challenges and adapt in a fast-paced environment • Exceptional organizational skills with the ability to prioritize, manage competing priorities, and maintain attention to detail • Ability to remain calm, confident, and solutions-oriented while balancing multiple patient needs and deadlines • Strong technical aptitude and comfort learning new systems, tools, and workflows quickly • Excellent written and verbal communication skills, with a natural ability to build trust and communicate with empathy • A collaborative mindset and a genuine passion for improving the patient experience • Active use of AI in day-to-day work and willingness to build AI fluency • Support business needs during standard operating hours of 9:00 AM to 5:30 PM in your time zone, with flexibility for occasional overtime as needed

🏖️ Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents • Vision & Dental • Flexible Time Off - take the time you need, when you need it • Generous company wide holidays - 16 in total • 401(k) Retirement Plan • Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity • Annual Wellness stipend for fitness, mental health or other wellness expenses • Performance bonus