Fleet Services Advisor I

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $45.8k - $68.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Review repair estimates, diagnostics, and maintenance recommendations for commercial vehicles and equipment • Evaluate repair needs based on customer maintenance policies, OEM guidelines, warranty considerations, and industry best practices • Authorize repairs and maintenance services within established approval guidelines • Analyze labor operations, parts requirements, and repair recommendations for accuracy, necessity, and cost effectiveness • Use vehicle repair history, maintenance records, warranty information, parts pricing, labor standards, and repair best practices to support maintenance decisions • Communicate with repair facilities, technicians, vendors, and customers to obtain diagnostic information and clarify repair recommendations • Advocate for customers by helping manage repairs and ensuring service providers meet customer maintenance expectations • Audit managed repairs and preventive maintenance inspections for accuracy, validity, and compliance • Research maintenance history and prior repairs to support repair authorization decisions • Assist in resolving invoice discrepancies, estimate variances, maintenance-related disputes, and billing concerns • Support preventive maintenance program compliance and vehicle maintenance scheduling • Collaborate with internal teams, service providers, and customers to minimize vehicle downtime and ensure timely repair completion • Maintain detailed documentation of repair authorizations, recommendations, and case activity • Deliver timely communication, quality service, and sound maintenance decisions • Manage multiple repair cases simultaneously while maintaining accuracy and attention to detail

🎯 Requirements

• High School Diploma/GED and 4 years of experience in fleet maintenance, diesel repair, automotive repair, warranty administration, service advising, vehicle maintenance operations, or a related field • Alternative qualifications: associate degree and 2 years of experience; bachelor's degree in a related discipline; or 8 years of related experience • Strong working knowledge of automotive, diesel, or commercial vehicle maintenance and repair • Ability to understand vehicle diagnostics, repair recommendations, and maintenance requirements • Ability to interpret repair estimates, labor operations, parts requirements, maintenance recommendations, and warranty considerations • Strong computer proficiency and ability to navigate multiple software systems simultaneously • Excellent organizational, communication, and problem-solving skills • High attention to detail and documentation accuracy • Ability to manage a high-volume workload while maintaining quality and customer service standards • ASE Certification(s) or other industry-recognized maintenance certifications preferred • Experience supporting medium-duty and heavy-duty commercial fleets preferred • Experience in fleet management, transportation, trucking, dealership service operations, or OEM warranty administration preferred • Previous experience reviewing repair estimates, warranty claims, maintenance authorizations, or vendor invoices preferred • Knowledge of preventive maintenance programs, DOT compliance requirements, and OEM maintenance standards preferred • Previous mechanical training or hands-on technician experience preferred • Must clear a pre-employment drug test • Must currently be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT or visa sponsorship now or in future

🏖️ Benefits

• Flexible vacation with pay • Seven paid holidays annually • Up to 160 hours of paid wellness annually for the employee or family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid sick leave • Flexible vacation/wellness days and/or PTO • Reasonable accommodations for qualified applicants or employees with disabilities