Design & Sales Expert, C&B

🕒 July 20

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Crate and Barrel

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Crate and Barrel is an industry-leading home furnishings specialty retailer founded in 1962 that helps people build purposeful homes across a family of brands including Crate & Barrel, Crate & Kids, CB2, and Hudson Grace. A leader in omnichannel and direct-marketing retail, the company operates more than 100 stores in the U. S. and Canada, supports international franchise locations and eCommerce platforms in multiple countries, and offers curated sourcing, production, custom delivery and set-up in over 90 countries. Owned by the Otto Group, Crate & Barrel emphasizes the physical retail experience alongside robust digital and eCommerce capabilities and employs roughly 7,500 associates.

📋 Description

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in-home and virtually with customers. • Create elevated designs for customers using the preferred design tools to create moodboards, 2D & 3D floor plans, product lists and customer presentations. • Lead design consultations in-home or via email, phone and virtual • Identify and contact potential customers, businesses, and/or industries which may yield new business. • Provide personalized sales and service experiences to new and existing customers to build lasting relationships resulting in repeat business. • Deliver projects in a timely manner and within determined timelines. • Ensure full understanding and awareness of all product information, including characteristics, care information and staying informed with the competition and industry trends. • Deliver individual sales, KPI and service goals, productivity standards, and engage customers by demonstrating superior selling skills. • Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services.

🎯 Requirements

• 1+ years of relevant experience in Furniture Sales/Home Decor Design or retail/ customer service. • Experience working one on one with clients and recommending solutions • Proficient in Google platforms, virtual communication, design tool experience preferred

🏖️ Benefits

• Medical/Dental/Vision • Life insurance and Disability • Retirement and 401(k) match • Paid time off, wellness time and volunteer time • Merchandise discount and EAP resources • Tuition Reimbursement