Product Education Lead

🕒 6 days ago

🐊 Florida, New Jersey, +5 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $93k - $111k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📣 Marketing

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Own the health, lifecycle, governance, information architecture, and discoverability of Product Education content across the Help Center, knowledge base, in-app guidance, and related learning channels • Produce and update clear, accurate self-service content in written, video, and in-app formats • Establish processes for content versioning, maintenance, and retirement • Shape the Product Education roadmap and long-term knowledge-management vision • Define and execute a multimedia education strategy • Identify, prioritize, launch, measure, and iterate in-app learning experiences • Partner with Technical Support to adapt Help Center content for an AI-driven support experience • Create an operating rhythm with Product and Support so education is accurate and launch-ready for every product release • Build relationships across Product, Support, Customer Success, and Implementation • Equip customer-facing teams with education materials and platform-knowledge resources • Use customer feedback, support trends, search behavior, and content-performance data to identify gaps and prioritize work • Lead, coach, and delegate across two Product Education Content Specialists • Hire, onboard, and ramp new team members as the function grows • Maintain expert-level knowledge of CreatorIQ’s platform • Pilot AI and automation for content creation, personalization, and maintenance • Turn successful experiments into durable team practices and stronger operating rhythms

🎯 Requirements

• 5+ years of experience in customer education, enablement, technical writing, or knowledge management within a SaaS environment • Experience building and owning customer-facing content in a Help Center or knowledge base • Experience with in-app guidance tools such as Appcues, WalkMe, Pendo, or similar platforms • Experience owning structured knowledge-management systems or information architecture at scale • Experience driving adoption of self-service resources across internal and external audiences • Excellent writing skills and ability to translate complex product functionality into clear customer education • Ability to work effectively across Product, Support, Customer Success, and Implementation • Systems-oriented problem-solving approach • Experience researching, building, and driving adoption of new processes • Ability to lead complex projects, set priorities, and delegate effectively • Experience mentoring, coaching, or informally leading others • Organized, detail-oriented, and able to manage multiple content initiatives and deadlines • Curiosity about AI-enabled ways of working • Familiarity with HTML or CSS and tools such as Zendesk Knowledge, Notion, Fini, Camtasia, or Appcues (nice to have) • Experience producing multimedia learning content end to end, including scripting, video recording, and editing (nice to have) • Experience applying AI tools to improve content operations and self-service documentation (nice to have) • Interest in martech or creator-economy platforms (nice to have)

🏖️ Benefits

• Equity • Learning platform and training tools • Surprise meal stipends • 15 days vacation • Floating and set holidays • Wellness allowance • Paid parental leave • Medical, dental, vision, life, and disability insurance • 401(k) plan • Work from home stipend • Flexible work model combining in-person and remote work