Senior Collections Supervisor

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Credit9

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Credit9 is a financial services company specializing in personal loans for debt consolidation. They offer a straightforward and transparent process for individuals looking to pay off their credit cards with lower interest rates and fixed monthly payments. With a focus on providing accessible financial solutions, Credit9 aims to help clients achieve financial freedom by simplifying the loan process and offering support throughout the repayment journey.

📋 Description

• Oversee a Collections team in a fast-paced performance-based environment • Lead, coach, and motivate a team of collection specialists to maximize recoveries • Analyze operational data, tracking agent metrics, and delivering targeted feedback • Conduct interviews and training for new hires • Handle customer escalations, account research, and resolution of sensitive account issues • Manage and track collections accounts, loss mitigation negotiations, and debt settlement accounts • Collaborate with cross-functional teams to streamline loss mitigation processes

🎯 Requirements

• 5+ years of experience in collections, loss mitigation, and financial recovery environments • 3+ years of direct supervisory or management experience leading high-performance teams • Excellent knowledge of end-to-end collections, loss mitigation strategies, and asset recovery protocols • Strong understanding of relevant state and federal collection laws and compliance regulations (e.g., FDCPA, TCPA)

🏖️ Benefits

• Health insurance • 401(k) plan • Paid time off • Remote work options