Bilingual Title Specialist

🔥 1 minute ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Credit Acceptance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

💸 Finance

💳 Fintech

🚘 Automotive

Finance • Fintech • Automotive

Credit Acceptance is a company that specializes in providing auto financing solutions to individuals, including those with bad credit history or no credit history at all. With over 50 years of experience, Credit Acceptance has helped more than 4 million consumers secure financing for vehicle purchases. The company operates a network of over 15,000 dealers and offers customers the ability to pre-qualify for auto financing, which does not impact their credit score. Furthermore, Credit Acceptance provides educational resources and tools, such as payment and auto price calculators, to assist customers in managing their finances and understanding their credit options. The company's mission is to drive possibility by offering financial solutions that give individuals the opportunity to improve their financial situation and secure reliable transportation.

📋 Description

• Provide customer-facing, primary point-of-contact support for dealers, sales, internal and external customers to resolve title issues via telephone and email • Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles according to service standards • Monitor for legal and risk concerns and escalate issues as necessary • Communicate with customers, dealers, auctions, DMVs, and other agencies to obtain documents or information needed to complete title or lien requests • Document actions and title/lien document locations accurately • Review and resolve title/lien tasks within service standards • Identify and resolve missing-title issues and errors • Provide title expertise and knowledge to internal customers • Process consumer title requests and resolve title issues through inbound and outbound calls • Remain compliant with policies, processes, and legal guidelines • Adhere to department attendance requirements and perform other assigned duties

🎯 Requirements

• High school diploma • Fluency in spoken and written Spanish • Previous experience acting as a subject matter expert in a specialized area • Previous experience acting as a primary point of contact for customers to resolve issues and provide support • Experience making logical decisions and resolving complex process issues with provided information • Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues • High-speed internet connection with a minimum of 15 Mbps download speed • Proficiency in Microsoft Outlook, Word, and Excel • Monday-through-Friday availability between 7:00 AM and 7:00 PM EST • Required availability for virtual training Monday through Friday between 7:30 AM and 5:00 PM EST • Required degrees must have been earned at accredited institutions of higher education

🏖️ Benefits

• Uncapped monthly bonus potential based on individual performance; estimated average bonus target around $400/month • 401(K) match • Adoption assistance • Parental leave • Tuition reimbursement • Comprehensive medical, dental, and vision benefits • Flexible schedules • Casual work environment • Career growth opportunities • Virtual training