Senior ServiceNow Engineer

Job not on LinkedIn

🔥 1 minute ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $104.6k - $153.4k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Credit Acceptance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

💸 Finance

💳 Fintech

🚘 Automotive

Finance • Fintech • Automotive

Credit Acceptance is a company that specializes in providing auto financing solutions to individuals, including those with bad credit history or no credit history at all. With over 50 years of experience, Credit Acceptance has helped more than 4 million consumers secure financing for vehicle purchases. The company operates a network of over 15,000 dealers and offers customers the ability to pre-qualify for auto financing, which does not impact their credit score. Furthermore, Credit Acceptance provides educational resources and tools, such as payment and auto price calculators, to assist customers in managing their finances and understanding their credit options. The company's mission is to drive possibility by offering financial solutions that give individuals the opportunity to improve their financial situation and secure reliable transportation.

📋 Description

• Design and build AI-powered employee self-service experiences using ServiceNow • Advance common requests from conversational assistance to automated fulfillment and autonomous completion where appropriate • Partner with product and business teams to simplify processes and build reusable enterprise actions • Connect capabilities securely to enterprise systems and own engineering quality from discovery through production • Engineer ServiceNow conversational experiences, knowledge, workflows, and agent capabilities • Improve knowledge quality and implement permissions-aware retrieval grounded in catalog, CMDB, and service data • Define AI evaluation scenarios and release criteria; test prompts, models, tools, and knowledge before release • Build human approval, audit trails, and suspension controls for sensitive or faulty automation • Build reusable actions, subflows, and agent tools; expose governed ServiceNow services through APIs • Design secure integrations with contracts, validation, retries, and rollback • Configure least-privilege roles, integration identities, and secrets management • Support access reviews and audit evidence with process owners and Security • Measure cycle time, manual steps removed, hours released, adoption, and rework • Own production reliability for platform capabilities and integrations • Use logs, alerts, root-cause analysis, regression testing, source control, and runbooks to reduce failures • Monitor task completion, self-service resolution, and latency • Participate in the on-call rotation • Provide technical leadership through design reviews, code reviews, and mentoring • Evaluate ServiceNow releases and AI capabilities and recommend roadmap improvements • Use approved AI tools in engineering and review generated output • Provide user guidance and knowledge transfer

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, or a closely related field, or equivalent work experience • 6+ years of enterprise software or platform engineering experience • Substantial hands-on ServiceNow experience across workflow automation, data models, access controls, JavaScript, platform APIs, and integrations • Experience delivering enterprise self-service, conversational AI, intelligent automation, or agent-based solutions with measurable adoption • Practical expertise in SDLC and ADLC • Agile/SCRUM practices • Testing, release management, and DevOps practices • Experience building secure, compliant cloud-based applications • Experience with access controls and sensitive data handling • Familiarity with standards such as SOC 2 • Experience providing technical leadership and mentoring to other engineers • Required degrees must have been earned at accredited institutions of higher education • Preferred: ServiceNow Employee Center, Virtual Agent, Now Assist, AI Agents, Flow Designer, Integration Hub, and App Engine • Preferred: ITSM, knowledge management, service catalog design, CMDB data quality or service mapping; HRSD, ITAM, SPM, and ITOM beneficial • Preferred: governed APIs, Model Context Protocol (MCP), AI evaluation datasets, production feedback loops, ServiceNow Automated Test Framework, deployment automation, or responsible AI lifecycle controls • Preferred: relevant ServiceNow certifications such as Certified Application Developer or Certified System Administrator • Working knowledge of AI grounding and retrieval, evaluation methods, human oversight, and agent permissions • Ability to diagnose and debug complex systems, including failed AI responses and actions • Ability to explain complex technical information verbally and in writing to all levels, including senior leadership • Knowledge of AI, agentic systems, AIOps, and automation

🏖️ Benefits

• Annual variable cash bonus between 7.5% and 15%, based on individual performance • 401(K) match • Adoption assistance • Parental leave • Tuition reimbursement • Comprehensive medical, dental, and vision coverage • Nonstandard benefits • Work-from-home arrangement • Potential premium on top of the posted range for candidates in San Francisco, Seattle, Boston, New York City, Los Angeles, and San Diego zones