Patient Account Representative

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🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Credit Management Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1966

💸 Finance

🏛️ Government

⚕️ Healthcare Insurance

Finance • Government • Healthcare Insurance

Credit Management Company (CMC) is a specialized firm focused on enhancing cash flow for its clients through advanced accounts receivable management and debt recovery solutions. CMC serves a variety of markets, including healthcare, government, higher education, and financial services, by providing first-party A/R management, bad debt recovery, and denials management. The company prides itself on state-of-the-art technology, efficient processes, and a highly trained staff to provide optimal collection practices. CMC aims to build trusted partnerships by aligning with customer service values and offering comprehensive services across all 50 states.

📋 Description

• Communicate with patients via telephone on an inbound and outbound dialing system. • Manage multiple accounts to resolve patient account balances. • Demonstrate superior customer service skills, patience and diligence with each account. • Provide consistent follow-up with patients and third-party insurance carriers. • Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts. • Keep detailed records of all customer communications, payment plans, and amounts paid. • Use automated dialing technology. • Follow scripting specific to client requirements, state and federal laws. • Navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients. • Navigate multiple payment portals to process immediate payments, establish recurring payments and follow specific scripting for PCI compliance. • Navigate multiple insurance verification websites to verify patient eligibility. • Responsible for educating patients on balances owed with detailed explanation. • Meet and/or exceed monthly financial goals.

🎯 Requirements

• 2 years call center experience required. • 2 years medical billing / insurance verification experience required. • 1 year successful remote experience required.

🏖️ Benefits

• Competitive health insurance • Paid time off • Flexible working arrangements