Account Manager, Influencer Relations

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HealthCentral

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

📱 Media

🤝 Non-profit

💰 $50M Post-IPO Equity on 2008-01

Healthcare Insurance • Media • Non-profit

HealthCentral is a trusted source for medical information with a particular focus on chronic disease conditions. It covers an extensive range of health topics including Alzheimer's disease, asthma, cancer, heart disease, diabetes, mental health, and numerous others. HealthCentral provides resources for living well with information on diet, nutrition, and various health conditions, and offers self-assessment tools and guides. It features contributions from over 2000 expert contributors and medical reviewers to ensure the reliability of its content. The platform aims to educate and empower individuals dealing with chronic conditions, offering tools like drug interaction checkers, quizzes, and self-care guides. It also disseminates information on trending health topics and provides personalized advice through newsletters and expert consultations.

📋 Description

• Cultivate and manage strong, long-term client relationships, ensuring satisfaction, retention, and overall campaign success. • Coordinate and lead client touch-base meetings to maintain alignment on campaign milestones, deliverables, and performance. • Participate in strategic discussions with cross-functional teams to optimize influencer selection, messaging approaches, and campaign performance based on analytics and evolving client needs. • Assist in identifying the most relevant influencers for each campaign, leveraging clinical expertise, audience demographics, and platform performance to ensure impactful content. • Oversee influencer contracts from initiation through completion, ensuring compliance, accuracy, and proper documentation within Medfluencers proprietary database. • Support contract execution and renegotiations while ensuring all agreements, updates, and relevant data are accurately logged in the CRM. • Track and manage all campaign-related contracts and agreements—including SOWs, NDAs (client and influencer), brand deal agreements, and usage rights documentation. • Oversee and review all content delivered by HCP influencers for alignment with client briefs, campaign messaging, and brand guidelines. • Ensure all influencer content undergoes full compliance review, including: Medical Accuracy using PULSE tools, MLR/PRC regulatory review via our partner ProPharma, and FTC advertising compliance. • Monitor all applicable campaigns for AE/SAE compliance in accordance with Medfluencers and/or client pharmacovigilance protocols. • Coordinate campaign progress and maintain proactive, transparent communication with clients and influencers throughout each campaign lifecycle. • Provide weekly updates to clients including content status, upcoming deliverables, risks, and high-level performance highlights. • Collaborate with the Creative, Operations, and Strategy teams to ensure seamless workflow and timely deliverable execution. • Analyze campaign performance data to identify trends, assess effectiveness, and recommend optimizations for future campaigns. • Report on key success metrics, audience engagement patterns, and content performance insights to drive continuous improvement. • Ensure accurate tracking and communication of influencer payment schedules to the finance team, and VP, Digital Opinion Leader Services to maintain accurate financial reporting. • Ensure timely and accurate processing of influencer payments with the finance team. • Support invoice tracking and maintain organized documentation for all financial obligations related to assigned campaigns.

🎯 Requirements

• 3+ years of experience in influencer relations, communications, or a related field. • Bachelor’s degree required. • Previous experience working with healthcare or medical influencers is highly preferred. • Excellent communication, relationship-building, and project management skills. • Proficiency in CRM platforms (e.g., Monday.com) and social media platforms (Instagram, TikTok, LinkedIn). • Familiarity with podcast production, email marketing, and PR outreach. • Ability to multitask, prioritize, and manage multiple client expectations simultaneously. • Comfortable working within a remote setting and across EST business hours, with occasional extended hours for special events or deadlines. • Ability to thrive in a collaborative team environment while driving individual initiative and success.

🏖️ Benefits

• The culture: HealthCentral provides a welcoming, positive work environment. • The people. You will work alongside talented, supportive, smart, and kind leaders and teams. • The business. Work you can feel great about! • The perks. HealthCentral offers a flexible remote working culture allowing employees to work from agreed upon work locations. • We offer competitive compensation, comprehensive medical/dental/vision benefits, 401K, 21 days PTO, 6 Wellness Days, 2 Volunteer Days, 2 Floating Holidays, and an extensive holiday schedule along with Summer Fridays.