AI Governance Success Manager

🕒 April 4

🇺🇸 United States – Remote

💵 $160k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Credo AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $12.8M Series A on 2022-05

Consulting • Healthcare • Marketing

Credo AI is a company specializing in AI governance solutions. Their platform helps enterprises adopt, scale, and govern artificial intelligence safely and effectively by aligning people, processes, and technology. Credo AI offers an advisory service, an AI Governance Academy for learning, and a comprehensive governance platform with tools such as an AI registry, risk center, and regulation automation. The company provides solutions tailored for various use cases, including generative AI guardrails and vendor risk assessments. With a focus on responsible AI, Credo AI aims to make AI a trusted competitive advantage for businesses by ensuring compliance with emerging regulations and standards such as Colorado SB21-169, EU AI Act Readiness, and ISO/EIC 42001.

📋 Description

• Lead enterprise-wide adoption of the Credo AI Governance Platform • Manage projects and coordinate with internal teams for successful, timely delivery • Oversee customer lifecycle activities, including onboarding, training, support, business reviews, retention, renewals, expansion, and advocacy • Define and execute success plans aligned with customer goals and milestones • Develop understanding of customer priorities, decision-making dynamics, and success drivers • Guide customers in enterprise-wide platform adoption and help them realize long-term value • Serve as a trusted advisor and primary point of contact • Align platform capabilities to customer needs and collaborate cross-functionally to deliver outcomes

🎯 Requirements

• 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies • Track record of managing and growing large accounts • Strong project management skills • Experience leading multiple concurrent customer engagements • Excellent communication skills with technical and non-technical audiences • Ability to collaborate across Sales, Product, and Engineering • AI fluency or willingness to learn is a requirement • Prior work in a startup environment managing Fortune 500 customers (highly desirable) • Experience implementing GRC software (highly desirable) • Familiarity with AI governance frameworks and operationalizing governance workflows (highly desirable)

🏖️ Benefits

• Competitive salary and equity • Health, dental, and vision coverage • Ergonomic benefit for work equipment • Coworking space and in-person meetup costs covered • Unlimited PTO • Up to 12 weeks of paid parental leave • 401(k) plan for employees (US only) • Company-wide offsites multiple times a year