VP of Solutions Engineering

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🕒 2 days ago

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Own the global Solutions Engineering function • Serve as a strategic partner to the CRO and Sales Leadership • Design repeatable, high-impact demos and technical narratives • Build and own the career framework and hiring strategy • Own department metrics and conduct business reviews • Define the playbooks for team deliverables • Collaborate with Product, Marketing, and Sales Enablement • Build trusted advisor relationships with prospects and executives

🎯 Requirements

• 12+ years in Solutions Engineering or Sales Engineering • 6+ years in progressive leadership roles • Proven track record of building and scaling SE organizations in high-growth SaaS • History of winning large, complex, strategic deals through technical depth • Ability to operate across altitude • Strong cross-functional instincts • Experience managing globally distributed teams

🏖️ Benefits

• Competitive compensation • Meaningful equity • Benefits commensurate with senior executive talent