Embedded AI Expert

🕒 April 2

🇺🇸 United States – Remote

💵 $100k - $140k / year

⏰ Full Time

🟢 Junior

🤖 Artificial Intelligence

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Work closely with customers to operationalize program strategy using Cresta's Opera self-service product • Obtain Opera certification and use keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions • Use Cresta's voice analytics tools to understand and communicate emerging topics in contact center conversations • Monitor trends and anomalies to identify emerging topics and insights • Align customer business priorities with contact center operations using Cresta's self-service tools • Respond to ad hoc business analysis requests and provide actionable insights from contact center data • Mentor and support customers' analysts in using Cresta tools • Collaborate with Cresta teams and customers to drive success and maximize solution value

🎯 Requirements

• 1–5 years of relevant experience • Contact center experience preferred • Excellent written and verbal communication skills • Strong problem-solving skills • Comfortable working with SaaS software and adapting to new tools and technologies • Comfortable speaking with senior-level customer executives • Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides • Familiarity with speech analytics preferred, but not critical • Must obtain Opera certification

🏖️ Benefits

• Medical, dental, and vision plans • Flexible vacation time • Paid parental leave • Communication and Wellness Stipend • Comprehensive training and onboarding programs • Opportunities for growth and professional development • Collaborative and supportive work environment