Forward Deployed Engineering Manager

🕒 January 28

🇺🇸 United States – Remote

💵 $200k - $280k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👮‍♀️ Software Engineering Manager

🚫👨‍🎓 No degree required

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Build and Scale the FDE Team • Recruit top talent: Own hiring strategy and execution for FDEs • Develop your team: Mentor FDEs through hands-on coaching, career development, and technical guidance • Define the role: Evolve the FDE career ladder, competencies, and growth paths • Foster culture: Build a team culture grounded in ownership, customer-first mentality, and continuous learning • Refine Processes and Drive Operational Excellence • Optimize the customer lifecycle: Design and refine how FDEs engage across sales • Scale what works: Identify patterns in successful deployments and turn them into repeatable processes • Balance speed and quality: Establish frameworks for scoping, prioritization, and delivery • Measure what matters: Define team metrics and KPIs tied to customer outcomes • Drive Product Improvements • Be the voice of the customer: Synthesize customer feedback, pain points, and feature requests • Close the feedback loop: Partner closely with Product and Engineering teams • Champion generalization: Push the team to build scalable solutions • Lead Cross-Functional Collaboration • Partner with Product: Work with PMs to translate customer insights into product strategy • Align with Engineering: Collaborate with core engineering teams to ensure FDE-built features integrate seamlessly • Enable Go-to-Market: Partner with Sales, Solutions Engineering, and Customer Success • Influence leadership: Present customer insights, deployment learnings, and strategic recommendations to executive leadership • Stay Hands-On (When Needed) • Jump into the fire: Roll up your sleeves to support critical deployments • Stay technical: Maintain credibility by staying close to the codebase • Lead by example: Model the behaviors you want to see

🎯 Requirements

• Engineering management experience: At least 2 years managing, mentoring, and growing engineering teams • Customer-facing engineering background: Experience as a Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, or similar role working directly with customers • Technical depth: Strong software engineering fundamentals (coding, system design, APIs, databases) • AI/LLM familiarity: Hands-on experience with AI agents, LLMs, prompt engineering, or ML deployments in production • Hiring and talent development: Proven track record of recruiting, onboarding, and developing high-performing engineers • Cross-functional leadership: Demonstrated ability to influence and collaborate across Product, Engineering, Sales, and Customer Success teams • Bias toward action: You ship fast, iterate, and believe that perfect is the enemy of good • Customer empathy: Deep understanding of enterprise customer needs • Startup or scale-up experience: You've been in fast-paced, high-growth environments where you wore multiple hats • Enterprise B2B background: Experience with complex, multi-stakeholder deployments and long sales cycles • Product mindset: You think like a product manager — understanding market needs, prioritization, and trade-offs • Process design: You've built processes from scratch and iterated on them based on what works • Founder or entrepreneurial experience: You've started something, built something from zero, or operated with extreme ownership

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees