911 Call Diversion Specialist – Part-Time

🔥 12 hours ago

☕ Washington – Remote

☕ Washington – Remote

💵 $31 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Crisis Connections

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 Non-profit

🏥 Healthcare

🌍 Social Impact

Non-profit • Healthcare • Social Impact

Crisis Connections is a non-profit organization dedicated to fostering resilience and wellbeing by connecting individuals to accessible and compassionate support. Operating for 50 years in the Seattle-King County area, they provide free, 24/7 crisis intervention services including the King County 988 Crisis Line, WA Recovery Help Line, and Teen Link for youth. Their mission focuses on supporting individuals experiencing emotional distress, mental health crises, and suicide prevention through various resources and community trainings, making a significant impact on the mental health landscape in their region.

📋 Description

• Respond to diverted 911 calls, and possibly future online chats and SMS texts, providing emotional support, risk assessment, crisis intervention, and health and human services • Assist with behavioral health and suicide risk assessment and de-escalation of 911 contacts • Complete referral intakes for 911 contacts and connect them with appropriate crisis response and health and human services partners • Respond to difficult contacts with patience and sensitivity • Immediately alert the Clinician about possible danger to the client or others, including suicide, homicide, abuse, and violent threats or ideation • Resolve contacts in the least restrictive environment and without law enforcement involvement whenever possible • Complete accurate and detailed documentation for all contacts • Adhere to strict confidentiality policies • Complete other assigned tasks and duties • Work closely with multiple teams and organizations supporting the 911/988/211 Call Diversion project

🎯 Requirements

• Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience • Alternatively, a combination of education and experience will be considered: Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience • Behavioral health or substance use fields • Experience as a behavioral health professional, crisis intervention, and contact center experience preferred • Excellent verbal, written, and communication skills • Evidence of computer technical proficiency and ability to work effectively in a fast-paced virtual environment • Skilled in operating in web-based computer environments and navigating multiple platforms concurrently • Understanding of database and resource navigation concurrently • Knowledge of mental health services and essential health & human services landscape • Excellent call-handling skills, including the ability to respond to callers with patience, objectivity, and non-judgmental attitude • Demonstrated ability to problem solve • Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and health & human services professionals • Proven track record demonstrating excellent attendance habits • Experience working in a remote environment preferred • Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire • Successful completion of a background check including a Criminal History Report and Reference Check • Successful completion of a timed basic Computer Skills assessment • Smart phone with ability to download the Microsoft Multi-factor Authentication (MFA) application • High speed internet, including wired ethernet connection; no cellular or hotspots • Quiet and confidential designated working area • Ability to sit or stand for lengthy periods • Ability to wear a headset or earphones while taking calls and attending meetings • Ability to manage several IT/software platforms at once in an environment with moderate noise and distraction

🏖️ Benefits

• Excellent medical, dental, and vision coverage • Annual wage increases • Generous Paid Time Off • 12 Paid Holidays • Discount on ORCA transit pass • Free Parking • Flexible Schedules • Growth opportunities • Self-care tools • Weekly check ins with your supervisor • Voluntary Benefits • Short-term and long-term disability • Flexible Spending Accounts (FSA) • 403B Retirement Plan • Crisis Connections will reimburse the cost of the Agency Affiliated Counselor (AAC) credential • Reasonable accommodations for computer assessment available upon request