Crisis Call Specialist

🔥 0 minutes ago

🌵 Arizona, Ohio, +2 more states – Remote

🌵 Arizona – Remote 🏈 Ohio – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $26 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

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Crisis Connections

WebsiteLinkedInAll Job Openings

201 - 500 employees

Mission: To foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

📋 Description

• Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text • Conduct suicide risk and behavioral health assessments and support de-escalation • Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed • Develop safety and action plans with individuals in crisis • Connect callers to appropriate community resources and crisis response partners • Accurately document interactions in the electronic health record • Follow established 988 Lifeline protocols and performance standards • Contribute to shared team goals for response times, availability, and quality care

🎯 Requirements

• High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year BH experience, Associate degree + 2 years BH experience) • Strong verbal and written communication skills • Ability to multitask across multiple software platforms in a fast-paced environment • Ability to remain focused and grounded during emotionally intense conversations • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

🏖️ Benefits

• Paid training and onboarding • Full Benefits