Customer Service Supervisor

🔥 3 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Crocs, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🛒 Retail

👗 Fashion

🛍️ eCommerce

Retail • Fashion • eCommerce

Crocs, Inc. is a renowned American footwear company that is best known for its iconic foam clogs. The company offers a wide range of casual footwear for men, women, and children, including sandals, slippers, and boots. Crocs also features various themed decorations called Jibbitz that allow customers to personalize their shoes. The brand prioritizes comfort and practicality in its designs, making it popular among diverse age groups. With widespread availability, Crocs continues to innovate in footwear for both everyday and specialized environments, such as nursing and hospitality.

📋 Description

• Lead a team of Customer Service representatives, monitoring their performance to important metrics and supporting their career and personal growth. • Oversee designated activities within the department as assigned, such as monitoring critical metrics and coordinating meetings. • Collaborate with sales leadership to enhance our partnership and outcomes with wholesale accounts. • Interview, hire, and onboard new team members.

🎯 Requirements

• Minimum of 3 years’ experience in customer service, preferably in a wholesale/B2B environment. • Ability to react and resolve problems with high initiative and a sense of urgency. • Strong communication and presentation skills. • Knowledge of SAP or similar enterprise ERP system. • Proficiency in Excel, including x-lookups, formulas, and pivot tables.

🏖️ Benefits

• medical, dental, and vision coverage • life and AD&D insurance • short and long-term disability coverage • paid time off • employee assistance program • participation in a 401k program with company match • company incentive program • flexible work arrangements