Content Strategist, Writer

🔥 48 minutes ago

❄️ Minnesota, South Carolina, +1 more states – Remote

❄️ Minnesota – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨🏼‍💻 Content Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Write, edit, and maintain customer-facing content across email, SMS, print correspondence, IVR, agent scripting, chat, websites, customer portals, and other channels • Determine the appropriate message, tone, timing, and presentation for customer communications • Own the content experience across customer touchpoints • Develop content strategies aligned with customer needs, business objectives, and communication channels • Identify content gaps and opportunities to make interactions clearer, more consistent, and easier to navigate • Translate complex mortgage servicing concepts, industry terminology, business processes, and regulatory information into clear, concise, customer-friendly language • Maintain consistency with brand standards, voice, tone, and messaging guidelines across customer communications • Collaborate with business stakeholders, product managers, technology, operations, compliance, and legal • Define communication requirements, develop messaging, and coordinate reviews, approvals, and implementation • Maintain content standards, inventories, documentation, and review processes • Ensure communications remain accurate, current, accessible, compliant, and consistent throughout their lifecycle • Evaluate content effectiveness using customer feedback, operational insights, analytics, and testing results • Identify opportunities to reduce confusion, address recurring questions, and improve customer understanding and engagement

🎯 Requirements

• Bachelor’s degree in communications, English, journalism, marketing, public relations, or a related field preferred • 5+ years of experience in content development, professional writing, communications, content strategy, or a related discipline • Exceptional writing, editing, proofreading, and communication skills • Ability to translate complex information into clear, concise, customer-friendly language • Strong analytical and critical-thinking skills • Ability to understand business needs, identify communication gaps, and recommend effective messaging approaches • Strong organizational skills and attention to detail • Ability to manage competing priorities and work independently • Understanding of regulatory and compliance considerations in customer communications • Mortgage servicing or financial services experience preferred • Familiarity with digital communications channels, content management systems, and content performance analytics preferred • Proficiency in Microsoft Word, PowerPoint, and Excel

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package • Competitive compensation plan

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