Support Administrator

🕒 June 10

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Work with applicable business units to offer areas of improvement • Implement, manage, and maintain input forms, business rules, major releases, loan programs, disclosures, HMDA support, investor suspense requests, DMI export, servicing transfers, warehouse data tapes, and archive loan strategy • Evaluate the Encompass system, CCM’s integrations, and CCM’s business workflow for process-flow improvement • Design and implement approved change requests by creating or enhancing Encompass settings • Employ problem-solving skills to understand, interpret, troubleshoot, and resolve system functionality issues • Ensure deadlines are met and update the project management system • Keep up to date on key Encompass trends and forthcoming Ellie Mae initiatives • Work closely with the .Net Team and Product Manager on incoming requests • Serve as an escalation point for general inquiries and troubleshooting requests from Support

🎯 Requirements

• High School Diploma or equivalent • 5+ years’ experience performing Ellie Mae Encompass Administration • 5+ years’ experience building Input Forms and creating Business Rules within Encompass/LOS • 5+ years’ experience within the Mortgage Industry • Encompass Administrator Certification • Encompass Web Experience a plus • Thorough understanding of the loan lifecycle from point of sale through servicing and secondary • Advanced knowledge of real estate lending regulations and compliance standards • JIRA knowledge a plus • Effective communication and collaboration skills to maintain positive business relationships with system stakeholders

🏖️ Benefits

• medical • dental • vision • 401K • short-term disability • employee assistance program • wellness program