ServiceNow Administrator

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Crossfuze

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Crossfuze is a ServiceNow Elite Partner that specializes in providing expert advisory, implementation, development, and support services to a variety of industries. Focused on leveraging the Now Platform, Crossfuze helps organizations enhance their workflow efficiency and operational resilience through innovative solutions in IT Service Management, IT Operations Management, Customer Service Management, and more. They cater to sectors such as commercial banking, education, government, healthcare and life sciences, legal, and telecommunications. Crossfuze is dedicated to delivering strategic insights, reducing risks, and maximizing the value of their clients' investments in ServiceNow.

📋 Description

• Provide daily support of ServiceNow including incident management, change management, and service catalog tasks • Create and maintain user roles and user access in ServiceNow • Comply with OLA’s, systems development standards, procedures, guidelines, priorities, and schedules • Develop and manage the preparation of systems and/or program specifications, test criteria and project control for new functionality, enhancements or defect resolution for ServiceNow • Develop and coordinate the installation of upgrades and/or service packs, testing of such upgrades, and general maintenance of ServiceNow • Collaborate with service managers to determine ServiceNow customer objectives • Research systems and/or programs to determine causes of failure or poor operational performance • Follow documentation to implement integrations and other solutions • Assist with other innovative technology projects within the Applications team • Coordinate and implement requirements using ServiceNow low-code or no-code functionality • Other duties as assigned

🎯 Requirements

• 6-12 months’ experience in ServiceNow administration, required • ServiceNow Certified System Administrator certification **-or-** 1+ year of ServiceNow administration experience, required • Ability to learn new systems and skills • Ability to work directly with customers to triage, troubleshoot, research potential solutions, gather requirements, implement solutions, and provide training • Willingness to collaborate with development team members • Understanding of Azure Provisioning and SSO, general systems integrations, and databases • Demonstration of technical understanding of ServiceNow service management operations, how it interfaces with other ITIL Processes, IT, and business functions

🏖️ Benefits

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you! • Flexible remote work options • Additional PTO day for mental health • Competitive paid time off • Half-day Fridays • Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits. • Paid maternity and paternity leave for biological birth and adoption • Newborn, adoption and fertility assistance • Competitive training & development programs • Healthcare Plan • 401(k) with employer match • 10 days toward bereavement leave • Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.