ServiceNow Technical Consultant – Operations

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🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $120k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Triage and troubleshoot issues in client ServiceNow instances; identify root cause and recommend or implement corrective action. • Perform light development and configuration tasks: business rules, client scripts, UI policies, flows, and form design within defined scope. • Advise clients on platform behavior, configuration options, and best practices during support interactions. • Participate in client calls to gather context, clarify scope, and communicate resolution status. • Escalate issues that require senior consultant or technical lead involvement; document findings clearly before handoff. • Maintain accurate records of work completed, including update sets, development stories, and resolution notes. • Adhere to Sigital development standards and client-specific governance requirements. • Support knowledge transfer and internal documentation efforts within the Managed Services team. • Continue professional development through ServiceNow certifications and micro-certifications.

🎯 Requirements

• Minimum 2 years of hands-on ServiceNow experience in a consulting, support, or implementation capacity. • Demonstrated ability to troubleshoot platform issues and advise clients on corrective action. • Familiarity with at least one ServiceNow product area (e.g., ITSM, ITOM, ITAM, CSM). • Familiarity with ServiceNow Agile process. • Certified System Administrator (CSA) – required. • CMDB Foundations and/or CSDM Foundations certification – required. • Additional certifications (CAD, CIS tracks, or micro-certs) are not required but are valued. • Must be a US Citizen residing in the US.

🏖️ Benefits

• Remote FTE • Healthcare Benefits • 401K Plan