Platform Success Manager – ServiceNow

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🕒 June 1

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Interfaces with customer executive sponsor to create their platform roadmap and shape demand for enterprise consumption. • Establishes regular cadence with clients to maintain product roadmap and ensure alignment to expected outcomes. • Maintain strong relationships and ensure highest level of customer satisfaction. • Serve as primary point of contact and escalation point to address client concerns. • Play a major role in client kickoff and onboarding process for each new assigned client. • Effectively articulate business cases and problem statements to technical delivery teams. • Participate in the staffing and recruiting efforts for additional delivery team resources. • Day-to-day team resource engagement/direction to ensure continual progress on client projects. • Monitor KPIs to ensure team production and client profitability. • Maintain in-depth product knowledge of the ServiceNow platform. • Participate in industry events as needed. • Participate in marketing events as needed. • Develop and build relationships with other AHEAD sales, pre-sales, and delivery team members. • Identify opportunities to upsell/cross-sell additional CDI products and services.

🎯 Requirements

• 5+ years of ServiceNow experience in overseeing platform deployments and support. • 3+ years of experience leading teams in dotted line or direct organizational structure. • Strong understanding of the ServiceNow platform capabilities and available integrations. • Previous experience as a ServiceNow platform owner a plus. • Certified System Administrator and/or Certified Implementation Specialist preferred.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.