Cincinnati Children's
10,000+ employees
Founded 1883
🤝 Non-profit
📚 Education
Healthcare • Non-profit • Education
Cincinnati Children's is a leading children's hospital dedicated to providing exceptional healthcare services for infants, children, and adolescents. The hospital offers a wide range of resources, including urgent care, specialty care, and clinical trials. With a commitment to education, research, and community support, Cincinnati Children's aims to deliver the best outcomes and ensure the comfort of young patients and their families.
Senior EBA Technical Analyst – ServiceNow
🕒 May 29
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Cincinnati Children's
10,000+ employees
Founded 1883
🤝 Non-profit
📚 Education
Healthcare • Non-profit • Education
Cincinnati Children's is a leading children's hospital dedicated to providing exceptional healthcare services for infants, children, and adolescents. The hospital offers a wide range of resources, including urgent care, specialty care, and clinical trials. With a commitment to education, research, and community support, Cincinnati Children's aims to deliver the best outcomes and ensure the comfort of young patients and their families.
📋 Description
• Design, configure, and develop ServiceNow solutions using platform best practices and development standards (e.g., ITSM workflows /flow designer, incident, service portal/catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM) • Own technical delivery end-to-end: requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization • Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency • Design and implement integrations between ServiceNow and external systems using APIs and integration patterns • Troubleshoot complex platform issues, and implement corrective fixes to improve reliability and performance • Participate in platform upgrades and release activities
🎯 Requirements
• 3+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog) • Experience working with platform operations practices (platform health, upgrades, operational reporting) • Bachelor's degree in a related field • 5+ years of work experience in a related job discipline • Preferred Certifications: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) – within a year • Strong ServiceNow engineering fundamentals: configuration + scripting, modular design, and supportable solution patterns • Working knowledge across ITSM domains and governance-enabling modules: Incident, Problem, Change, Request, Service Portal/Catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM • Integration engineering competency using API-based patterns; ability to maintain and troubleshoot integrations
🏖️ Benefits
• Comprehensive job description provided upon request
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