Senior EBA Technical Analyst – ServiceNow

🕒 May 29

🇺🇸 United States – Remote

💵 $84k - $107.2k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cincinnati Children's

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1883

🏥 Healthcare

🤝 Non-profit

📚 Education

Healthcare • Non-profit • Education

Cincinnati Children's is a leading children's hospital dedicated to providing exceptional healthcare services for infants, children, and adolescents. The hospital offers a wide range of resources, including urgent care, specialty care, and clinical trials. With a commitment to education, research, and community support, Cincinnati Children's aims to deliver the best outcomes and ensure the comfort of young patients and their families.

📋 Description

• Design, configure, and develop ServiceNow solutions using platform best practices and development standards • Own technical delivery end-to-end, including requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization • Build maintainable automation using workflows, catalog, and portal experiences to reduce manual effort and improve consistency • Design and implement integrations between ServiceNow and external systems using APIs and integration patterns • Troubleshoot complex platform issues and implement corrective fixes to improve reliability and performance • Participate in platform upgrades and release activities • Partner with IT Governance leadership, ITSM process owners, and cross-functional technology teams • Translate requirements into durable platform capabilities spanning Incident, Problem, Change, Request, Major Incident, Service Portal/Catalog, CMDB, and Hardware/Software Asset Management • Ensure platform solutions are built to standards, well-documented, secure, supportable, and aligned to a consistent release and quality model

🎯 Requirements

• Bachelor's degree in a related field • 5+ years of work experience in a related job discipline • 3+ years of hands-on ServiceNow experience in an enterprise environment • Experience configuring and developing across core ITSM capabilities: Incident, Problem, Change, and Request • Experience with operational modules including Major Incident and Service Portal/Catalog • Experience working with platform operations practices, including platform health, upgrades, and operational reporting • Experience supporting CMDB and Hardware Asset Management (HAM) • Strong ServiceNow engineering fundamentals, including configuration, scripting, modular design, and supportable solution patterns • Working knowledge of ITSM domains and modules including Incident, Problem, Change, Request, Service Portal/Catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, and CSM • Integration engineering competency using API-based patterns • Ability to maintain and troubleshoot integrations • Platform health and performance mindset, including proactive monitoring, root-cause problem solving, and reliability improvements • Experience contributing to upgrades, regression testing, and deployment readiness • Ability to produce clear technical documentation supporting auditability, supportability, and repeatable operations • ServiceNow Certified System Administrator (CSA) preferred • ServiceNow Certified Application Developer (CAD) preferred, or to be obtained within a year

🏖️ Benefits

• Additional pay may apply, including shift, on-call, or weekend differentials • Benefits may apply • Annual pay may vary based on FTE status

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