Crossroads
501 - 1000 employees
Founded 2005
⚕️ Healthcare Insurance
🧘 Wellness
Healthcare Insurance • Wellness
Crossroads is an outpatient treatment provider for people dealing with substance use disorders, specializing in medication-assisted treatment (MAT). They offer a comprehensive approach to recovery, including FDA-approved medications, peer support, care coordination, counseling, and contingency management, personalized to the unique needs of each patient. By providing convenient access to services through a 24/7/365 patient access center, virtual appointments, and their Instant Intake® service, Crossroads facilitates recovery journeys across multiple states, such as Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. Dedicated to high-quality, evidence-based care, Crossroads supports their community with resources and partnership programs to ensure a compassionate and successful path to recovery.
Patient Access Specialist
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Crossroads
501 - 1000 employees
Founded 2005
⚕️ Healthcare Insurance
🧘 Wellness
Healthcare Insurance • Wellness
Crossroads is an outpatient treatment provider for people dealing with substance use disorders, specializing in medication-assisted treatment (MAT). They offer a comprehensive approach to recovery, including FDA-approved medications, peer support, care coordination, counseling, and contingency management, personalized to the unique needs of each patient. By providing convenient access to services through a 24/7/365 patient access center, virtual appointments, and their Instant Intake® service, Crossroads facilitates recovery journeys across multiple states, such as Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. Dedicated to high-quality, evidence-based care, Crossroads supports their community with resources and partnership programs to ensure a compassionate and successful path to recovery.
📋 Description
• Answer incoming and returning calls. • Respond quickly to patient inquiries. • Scheduling/rescheduling patients to the appropriate clinic utilizing various EMR systems. • Demonstrate exemplary customer service. • Answer basic patient questions and provide program-specific information as required. • Assist with other duties as directed.
🎯 Requirements
• At minimum, High School Diploma or GED required. • Customer Service experience in a fast paced environment preferred. • Experience in healthcare, addiction medicine, call center preferred. • Lived Addiction experience is a plus.
🏖️ Benefits
• Have a daily impact on many lives. • Excellent training if you are new to this field. • Community events that promotes belonging and education. • Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events. • Opportunity to save lives everyday! • Medical, Dental, and Vision Insurance. • PTO. • Variety of 401K options including a match program with no vesture period. • Annual Continuing Education Allowance (in related field). • Life Insurance. • Short/Long Term Disability. • Paid maternity/paternity leave. • Mental Health day. • Calm subscription for all employees.
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