Account Manager

🕒 4 days ago

🇨🇦 Canada – Remote

💵 $90k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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CrowdRiff

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

✈️ Travel

🏨 Hospitality

💼 Consulting

Travel • Hospitality • Consulting

CrowdRiff is a company that specializes in destination marketing by providing tools to source, manage, and publish user-generated content and short-form video. Their solutions are designed for destinations such as DMOs (Destination Marketing Organizations), hotels, resorts, museums, tour operators, and attractions. CrowdRiff offers a platform where users can handle the logistics of original short-form video production, curate user-generated content, centralize visual media, and collaborate effectively. By streamlining visual content management, CrowdRiff saves their customers time and reduces video production costs while increasing social video views.

📋 Description

• Manage the full lifecycle of approximately 100 customer accounts, focusing on DMOs across the East Coast or Mountain territories • Build and maintain relationships with multiple stakeholders in each account • Identify and execute strategic upsell and cross-sell opportunities across CrowdRiff's Platform, Creators, and Content Planner • Prospect and qualify new business opportunities with a BDR • Meet or exceed quarterly and annual retention and revenue growth targets • Serve as the primary customer contact, resolving questions and escalating support issues • Monitor customer health and proactively address churn risk before renewal • Deliver onboarding, training, and value-driven check-ins • Demonstrate product value through business reviews and success stories • Maintain CRM records, account plans, and renewal and upsell forecasts • Prioritize high-value and at-risk accounts • Track performance metrics and report on key account outcomes • Share customer and regional feedback with Product, Marketing, and Support • Participate in beta programs and help customers adopt new features • Support case studies, references, and testimonials • Represent CrowdRiff at industry events and networking opportunities as needed • Stay current on product capabilities and travel and tourism trends • Participate in internal training and share learnings with peers

🎯 Requirements

• 3+ years of experience in account management, or as an Account Executive with demonstrated customer success acumen • Proven track record of meeting or exceeding retention, upsell, and/or new business targets • Experience prospecting, selling, and managing a large book of business (~100 accounts) • Highly organized, with the ability to prioritize across many accounts in a fast-paced environment • Strong written and verbal communication, relationship-building, and presentation skills • Comfort handling customer support questions and coordinating resolution with internal teams • Ability to interpret customer data and use insights to drive engagement and expansion • Experience working cross-functionally with Product, Marketing, Sales, or Customer Success teams • Familiarity with the travel, tourism, or DMO industry is an asset

🏖️ Benefits

• Competitive salary and benefits plan • Parental leave • Extended learning and development opportunities through the DevDollars program • Equity incentives • Feel-Good Fridays: half-day off every other Friday in summer • No-meeting Fridays year-round • Flexible work hours • Regular team socials and team events • Up to 8 weeks of vacation • Up to $3000 towards your next trip • Travel and work from a country of your choice for 90 days • Interview process accommodations upon request

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