Lead Digital Product Manager, Falcon Guide

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $110k - $160k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Own the Falcon Guide product roadmap end-to-end — Phase 1 - guided discovery, rules-based conversion acceleration • Phase 2 - personalized journeys, buying-group identity, CJA/AJO integration • Phase 3 - Charlotte AI integration, full agentic operating model • Own the requirements, roadmap and experience for Falcon Guide to operate efficiently and drive conversion, tracking key performance metrics such as: Task-completion rate, Successful action rate, Latency, Cost per action, Adoption by customer segment, Time to value, Consumption and scaled deployment • Partner directly with peer digital teams, such as: Design to guide prototyping and brand guidelines, Engineering to scope technical feasibility, drive delivery against the roadmap and convert emerging AI patterns into reusable platform capabilities • Digital PLG to align Falcon Guide's trial-funnel and personalization touchpoints with the broader conversion motion • Digital Intelligence to measure engagement, discovery and conversion across customer journeys and segments • AIO and Content to ensure Falcon Guide's content structure, citation architecture, and generated responses are optimized for AI discoverability and consistent with CrowdStrike's broader AI-share-of-voice strategy — treating Falcon Guide as both a conversion surface and a citable content asset • Represent Falcon Guide's priorities, progress and performance to senior stakeholders, including Digital Experience and Marketing leadership.

🎯 Requirements

• B.S./B.A. or equivalent preferred, plus 8+ years of relevant product management experience • Experience building guided-discovery, recommendation, personalization, or conversational customer-facing products • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • Understanding of agent architectures, including planning, memory, tool use, orchestration, and multi-step reasoning • Experience taking products from 0→1 and then scaling them • Ability to coordinate engineering, design, GTM, and stakeholders without direct authority • Strong cross-functional influence skills — able to adapt communication style across engineering, marketing, and executive audiences • Comfortable being the senior product voice on a high-visibility initiative with executive attention

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe